Switch your mobile, broadband or landline provider

Phones and broadband Switching provider Advice for consumers
Published: 13 August 2021
Last updated: 24 August 2026

 Choose a guide for help with switching provider

For mobile, you can switch by sending a free text message. For broadband and landline, contact the provider you want to join, who can arrange the switch for you using One Touch Switch.

Switching mobile phone provider

This guide explains how to switch your mobile phone service to a new provider using Text to Switch. You can do this by sending a simple text message.

Switching broadband provider

This guide explains what you need to do if you want to switch your broadband to a new provider, using One Touch Switch.

Switching landline provider

This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.