Switching

Topics

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.

Post

Ofcom's job is to make sure there is a universal postal service.

Spectrum

You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

TV, radio and on-demand

We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
Ofcom's work

Advice for businesses

How to make the most of communications services as a small business.

Advice for consumers

How to make the most of the services you use, and deal with problems.

Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

Licence information

If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint we deal with
- Get in touch by phone or post
Licences
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

Cymraeg

Phones and broadband Switching provider Advice for consumers

Published: 13 August 2021

It's never been simpler to switch. You can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up.

Which service do you want to switch?

Our guides will give you the information you need if you’re looking to switch provider.

Switching mobile phone provider

Published: 1 October 2016

This guide explains how to switch your mobile phone service to a new provider. You can do so by sending a simple text.

Switching broadband provider

Published: 4 August 2010

This guide explains what you need to do if you want to switch your broadband to a new provider.

Switching landline

Published: 27 February 2017

This guide explains what you need to do if you want to switch your landline to a new provider

TV loses its crown as main source for news

What works in Media Literacy evaluations

Size doesn’t matter: Which mobile operator has the longest file download time?

Securing the future of the universal postal service

Switching

Which service do you want to switch?

Switching mobile phone provider

Switching broadband provider

Switching landline