Guide to the Broadband Speeds Code of Practice

From 1 March 2019 a new broadband speeds code of practice means customers will get clearer information about speeds when they buy a broadband service.

This guide explains what information you should be given by any of the firms who are signed up to our code of practice. Those firms are BT, EE, Plusnet, Sky, TalkTalk and Virgin Media, which together serve around 95% of home broadband customers.

Helpful information