Net neutrality, also known as ‘open internet’, is the principle that you control what you see and do online, not the broadband provider that connects you to the internet.
It’s about people being free to access all legal internet content equally, without broadband providers interfering.
Your provider is required to explain its approach to managing internet traffic in your contract. It must also publish this information. Your provider must tell you:
If the speed or quality of your internet connection is not as good as you expect, it could be because:
Ofcom has a broadband and mobile checker app which can quickly test the performance and speed of your broadband or mobile connection, and provide tips on how to improve your internet connection.