Switching mobile, broadband or landline

Phones and broadband Switching provider Advice for consumers
Published: 13 August 2021
Last updated: 1 July 2026

Switching your mobile, broadband or landline provider is simple. For mobile, you can switch with a free text. For broadband and landline, your new provider can arrange the switch for you using One Touch Switch. The guides below explain what to do and what to expect.

Which service do you want to switch?

Our guides will give you the information you need if you’re looking to switch provider.

Switching mobile phone provider

This guide explains how to switch your mobile phone service to a new provider using Text to Switch. You can do this by sending a simple text message.

Switching broadband provider

This guide explains what you need to do if you want to switch your broadband to a new provider, using One Touch Switch.

Switching landline provider

This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.

Has your broadband or landline provider gone out of business?

Take a look at our guide for information about what to do.