Switching landline

Long gone are the days when you could only get your home phone from one or two providers.

Now you can choose from a wide range of companies, and 'phone services can be bought as stand-alone services or as part of bundled deals alongside other services, such as TV, broadband and mobile services.

This guide explains what you need to do if you want to switch your landline to a new provider.

As announced in September 2021, a new easier and quicker switching process for all broadband and landline services, One Touch Switch, was due to be launched on 3 April 2023. However, there will be a delay to industry’s launch of the new process and it is not yet available for customers to use. The existing switching processes set out below are to be followed until the new process is ready for use.

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