Nuisance calls and messages

Nuisance calls and messages come in a variety of different shapes and sizes and can be inconvenient and annoying at the best of times.

But for more vulnerable consumers they can also cause considerable distress and anxiety.

If you're fed up receiving these calls and messages there is something you can do about it. Below you will find a series of guides which explain the different types of nuisance calls and messages.

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How to protect yourself

Tips on how to reduce the number of nuisance calls and advice about what to do when you receive them.

Live telesales calls

If someone rings you trying to sell you something, this is known as a live telesales call.

Automated marketing calls

This guide explains more about recorded message marketing calls and what you can do to stop them.

Abandoned and silent calls

This guide explains more about these calls, what can cause them and what you can do about them

Spam texts

No-one wants to have their mobile phone bombarded with spam texts advertising products and services they don't want.

Number spoofing scams

There have been instances of nuisance callers deliberately changing their Caller ID, a practice known as 'spoofing'.

Easy Read Guide

Read our Easy Read Guide (PDF, 963.9 KB)

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