How to protect yourself

19 December 2013

For many of us nuisance calls are an irritating and annoying interruption to our daily lives.

But for some vulnerable people they can also cause anxiety and distress.

This guide provides some tips on how to reduce the number of nuisance calls and advice about what to do when you receive them.

How to reduce nuisance calls

What to do when you receive nuisance calls and messages

These tips are intended to help you reduce and deal with nuisance calls and messages.

Please remember that sometimes your existing service providers may need to get in touch with you for important non-marketing reasons. For example, your utility provider may need to report a fault or your bank might need to contact you about suspected fraudulent activity on your account.

You should keep your main service providers updated with any changes to your contact details, such as a change of phone number, as well as how you prefer to be contacted, such as by phone, by text, by email or by post . This will help to ensure that you do receive any important calls and messages. If you do not wish to receive marketing calls from existing service providers, let them know.

Download a PDF version of this guide PDF, 181.6 KB

Download a PDF version of the complete Nuisance Calls and Messages Guide PDF, 1.2 MB