Automated marketing calls

01 October 2012

Older man answering phone

Not every marketing call involves a call centre trying to push a product – sometimes you just hear a recorded message.

These messages may claim that you're due compensation, perhaps for a personal accident or for a mis-sold insurance policy, or may simply be trying to market a product or service to you.

This guide explains more about recorded message marketing calls and what you can do to stop them.

*If the message did not contain any marketing but was an information message from a company saying it had tried to call you but no operators were free to take the call, this is known as an abandoned call. You can learn more by looking at the guide on abandoned and silent calls.

Download a PDF version of this guide

Download a PDF version of the complete Nuisance Calls and Messages Guide