Telecoms numbering

The 0500 Freephone number range, which was withdrawn on 5 June 2017, has been used to provide services such as sales, enquiries and helplines, alongside the widely-used 080 Freephone numbers.

In 2012/13 Ofcom identified poor consumer awareness and understanding of 0500 numbers, alongside a lack of efficiency in their use. We also identified a long-term decline in the use of 0500 numbers by service providers.

Unlike 080 numbers, no new 0500 numbers have been released since 1997/98.

Following consultation, Ofcom decided it was appropriate to withdraw the 0500 range.

In making the decision, Ofcom also considered it would benefit consumers by simplifying the range of numbers available. Due to a lack of clarity around Freephone numbers, Ofcom felt that consolidating all Freephone numbers on to one range would be in consumers’ interests.

The withdrawal of the 0500 range follows a three-year period during which existing 0500 numbers were either closed or transferred to 08085 numbers.

0500 numbers stopped working on 5 June 2017. However, prior to this date, for any numbers that had not been withdrawn, callers should have received pre-call announcements that the numbers are due to close. This was accompanied by advice that callers can instead call a replacement 08085 number.

Applying for telephone numbers
Ofcom’s Number Management System (NMS) allows communications providers to apply for the allocation of numbers and to manage their existing resource. Ofcom uses NMS in performing its duties in managing the UK’s telephone numbers. Communications providers are required to provide certain information when applying for numbers. We require this information in order to carry out our numbering duties under the Communications Act 2003. Please see Ofcom’s General Privacy Statement for further information about how Ofcom handles your personal information and your corresponding rights.

Harmonised European numbers for harmonised services of social value (116XXX numbers)
Information on 116 numbers, including register of numbers available in the UK and details of the comparative selection process.

Consumer protection test for telephone number allocation
Details of Ofcom’s Consumer Protection Test and access to the under assessment list and the number refusal list.

Numbering management system (NMS) help guide (PDF, 2.4 MB)
Explanations of NMS user types and their roles.

The National Numbering Scheme - telephone numbers administered by Ofcom

Details of allocations and availability of UK telephone numbers. Information available to view as Excel 97 files. This information is updated every Wednesday where possible.

Number block transactions

Allocations, protections, etc (including any withdrawals), over rolling 12 months, for telephone numbers beginning 01-09, and access codes (DQ codes and indirect access codes). This information is updated weekly where possible.

Communications providers are responsible for ensuring that their records are updated to reflect the most recent changes to the National Numbering Scheme.

To help make communications providers aware of changes to telephone numbers, and hence to help them update their records, Ofcom has created two lists of transactions based on allocation/transfer of telephone numbers made over a rolling 12 month period (please note that transferred numbers will also be shown as 'allocated').

There are two lists - in MS Excel format:

Telephone numbers beginning 01-09

Codes used for indirect access, and directory enquiries ("DQ")

Geographic telephone numbers: Guidance for communications providers on the administrative arrangements for the pilot scheme to charge for geographic numbers
This document provides guidance on the administrative arrangements for the pilot scheme. (Publication date: 27 March 2013)

Harmonised European numbers for harmonised services of social value (116XXX numbers)
Information on 116 numbers, including register of numbers available in the UK and details of the comparative selection process

The National Telephone Numbering Plan (PDF, 859.9 KB)
Current Version published 26|04|18

RID application Process - Guidance (PDF, 721.1 KB)
Step by step guide on how to apply for your RID code

Code of practice for numbers in 'closed' ranges
For example 0800 Freephone range.

Guidance on bodies eligible to use ‘030’ telephone numbers
Version 3 - 1 October 2008

Personal numbering - guidance on the acceptable use of 070 numbers
Guidance on acceptable use of 070 telephone numbers. Revised 24 January 2004

Number portability
Number portability is a facility which enables customers to change their service provider while retaining their existing telephone number.

Telephone numbers for use in TV and radio drama programmes
Ofcom continues to receive requests for geographic numbers to be used for drama purposes. In the light of this, Ofcom has set out below a range of geographic telephone numbers recommended for drama purposes (1000 numbers within each geographic area code).

Reseller identification codes (RIDs) are a type of code that Ofcom allocates to communications providers (CPs) for administrative purposes. They are three-character alphabetic codes which are used in the Notification of Transfer (NoT) switching process and can be used it identify a reseller of wholesale services.

A full list of allocated RID codes updated every week, usually on Wednesday.

If you wish to apply for a RID code you can do so by using Ofcom’s number management system (NMS).

A step by step RID application guide (PDF, 721.1 KB) will help you in the application process.

If you have any queries please contact the Numbering Team on 0300 123 3000.