Universal Service Obligations

26 March 2005

Designation of BT and Kingston as universal service providers, and the specific universal service conditions

BT and KCOM are the designated Universal Service providers in the UK.

The Universal Service Notification was issued on 21 July 2003 and took effect on 25 July 2003.

BT and KCOM’s Universal Service Conditions are published as parts 2 and 3 of Annex A of this document.

Amendments to the Universal Service Conditions

The definition of "Relevant Data Protection Legislation" was modified in 2003.

The Universal Service Conditions were amended in 2011 by this Notification which modified certain defined terms (PDF, 40.6 KB), Condition 1.1 imposed on BT, and Condition 1.1 imposed on KCOM, and imposed new Conditions 9 and 7 on BT and KCOM, respectively.

and in 2012 by this Notification which revoked Condition 4 imposed on BT (PDF, 965.8 KB).

The Conditions should therefore be read with these Notifications.

Notification of modification to the definition of "Relevant Data Protection Legislation" in (1) the general conditions of entitlement and (2) the designation of universal service providers (PDF, 119.5 KB)

11 | 12 | 2003

Changes to BT Basic criteria – exchange of letters between BT and Ofcom

BT’s Universal Service Condition 2: Changes to  BT Basic (Letter from BT) (PDF, 25.4 KB)

BT’s Universal Service Condition 2: Changes to  BT Basic (Letter from Ofcom) (PDF, 150.6 KB)

Changes to KCOM’s Social Access Package criteria – exchange of letters between KCOM and Ofcom

Letter to Ofcom (PDF, 178.5 KB)

Letter to KCOM (PDF, 159.7 KB)

Also in this section

BT Basic and the Retail Price Index – letter from Ofcom to BT (PDF, 120.9 KB)

BT Basic and the Retail Price Index; also BT Basic connection charge – letter from BT to Ofcom  (PDF, 82.6 KB)

BT Basic connection charge – letter from Ofcom to BT (PDF, 97.9 KB)