BT and KCOM are the designated Universal Service providers in the UK.
The Universal Service Notification was issued on 21 July 2003 and took effect on 25 July 2003.
BT and KCOM’s Universal Service Conditions are published as parts 2 and 3 of Annex A of this document.
The definition of "Relevant Data Protection Legislation" was modified in 2003.
The Universal Service Conditions were amended in 2011 by this Notification which modified certain defined terms (PDF, 40.6 KB), Condition 1.1 imposed on BT, and Condition 1.1 imposed on KCOM, and imposed new Conditions 9 and 7 on BT and KCOM, respectively.
and in 2012 by this Notification which revoked Condition 4 imposed on BT (PDF, 965.8 KB).
The Conditions should therefore be read with these Notifications.
Notification of modification to the definition of "Relevant Data Protection Legislation" in (1) the general conditions of entitlement and (2) the designation of universal service providers (PDF, 119.5 KB) – 11 December 2003
Letter from BT (PDF, 137.1 KB) – 29 March 2021
Letter from Ofcom (PDF, 163.4 KB) – 18 May 2021
Letter from BT (PDF, 125.0 KB) – 28 May 2021
Letter from Ofcom (PDF, 138.0 KB) – 18 June 2021
BT’s Universal Service Condition 2: Changes to BT Basic (Letter from BT) (PDF, 25.4 KB)
BT’s Universal Service Condition 2: Changes to BT Basic (Letter from Ofcom) (PDF, 150.6 KB)
Letter to Ofcom (PDF, 178.5 KB)
Letter to KCOM (PDF, 159.7 KB)
BT Basic and the Retail Price Index – letter from Ofcom to BT (PDF, 120.9 KB)
BT Basic and the Retail Price Index; also BT Basic connection charge – letter from BT to Ofcom (PDF, 82.6 KB)
BT Basic connection charge – letter from Ofcom to BT (PDF, 97.9 KB)