Ofcom demands improvements from parcel firms as satisfaction declines
Published: 27 October 2026
Ofcom has today warned postal operators, as the watchdog considers additional consumer protections for parcel deliveries.
Annual monitoring report on the postal market
Published: 7 December 2023
Last updated: 27 October 2026
We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.
Conditions imposed on postal operators
Published: 7 December 2023
Last updated: 1 April 2026
Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.
Call for input: Review of postal regulation – pricing and affordability
Published: 4 November 2025
Last updated: 26 March 2026
We are asking for input into potential future approaches to stamp pricing
Post monitoring report 2024-25: Interactive data
Published: 3 December 2025
Key data on the postal sector for the 2024-25 financial year.
Ofcom invites views on future approaches to stamp pricing
Published: 4 November 2025
Ofcom is inviting views on future approaches to stamp pricing, to ensure people have access to an affordable universal postal service.
Best and worst parcel firms for customer satisfaction revealed
Published: 22 October 2025
Ofcom's report on parcel firms performance, including people’s experiences of sending and receiving post in 2024-2025.
Best and worst parcel firms for customer service satisfaction revealed - 2023/24
Published: 28 October 2024
Ofcom's report on parcel firms performance, including people’s experiences of sending and receiving post
Post monitoring report: Interactive data
Published: 7 December 2023
Last updated: 28 October 2024
Key data on the postal sector for the 2023-24 financial year.
Stronger protections and fairer treatment for parcel customers
Published: 18 July 2022
Last updated: 7 December 2023
Parcel firms must get better at handling complaints, Ofcom warns today, as we confirm new measures to help improve service standards in the industry.