Royal Mail

Ofcom has opened an investigation into Royal Mail’s failure to meet its delivery targets for 2025/26.

Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2025/26.

Royal Mail’s current performance is not acceptable. For several years, too many deliveries have been delayed, and this has had a serious impact on families, communities and businesses across all the nations and regions of the UK.

Ofcom is inviting views on future approaches to stamp pricing, to ensure people have access to an affordable universal postal service.

Ofcom has today fined Royal Mail £21,000,000 for failing to meet its First and Second Class delivery targets in the 2024/25 financial year.

Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2024/25.

The universal postal service order sets out descriptions of the services that Royal Mail needs to provide as part of the universal service and the standards with which they need to comply.

UK postal users will have extra protections against long delivery delays, under reforms to the universal service announced today by Ofcom, which will enable Royal Mail to improve reliability and support a sustainable service.

Following extensive engagement with stakeholders and consumer research, we are proposing a package of reforms to the Universal Service Obligation (USO) on Royal Mail and corresponding changes to Royal Mail’s obligation to provide access to its letter network.

Ofcom has today opened an investigation into Royal Mail’s compliance with its regulatory obligations for 2024/25, following the company’s publication of its annual delivery performance results.