An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012. We also committed to publishing an annual report summarising the results of our monitoring programme.
These annual reports can be found below.
This report sets out key data and trends in the postal sector for the 2017-18 financial year. The regulatory framework Ofcom put in place in March 2012, and reviewed in March 2017, fulfils our statutory duty of securing a universal postal service, having regard to financial sustainability and efficiency. An effective and on-going monitoring regime remains one of the key safeguards of the regulatory framework, alongside greater pricing freedom for Royal Mail.
This document, together with a broad range of interactive data, constitutes our seventh annual monitoring update on the postal sector. This report covers six key areas: analysis of the letters market; the parcels market consumer and small business experience of postal services; the financial performance and efficiency of Royal Mail’s Reported Business; and Royal Mail’s regulatory compliance. The Reported Business is the part of Royal Mail’s business responsible for the universal service, which requires Royal Mail to collect and deliver letters six days a week and parcels five days a week, at an affordable and uniform price to all UK addresses.