Annual monitoring updates on the postal market

23 November 2017

An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012. We also committed to publishing an annual report summarising the results of our monitoring programme.

These annual reports can be found below.

Financial year 2016-17

This report sets out the key data and trends in the postal sector for the 2016-17 financial year. The regulatory framework Ofcom put in place in March 2012, and reviewed in March 2017, fulfils our statutory duty of securing a universal postal service, having regard to financial sustainability and efficiency. An effective and on-going monitoring regime remains one of the key safeguards of the regulatory framework, alongside greater pricing freedom for Royal Mail.

This document, together with an expanded range of interactive data, constitute our sixth annual monitoring update on the postal sector. This report covers six key areas: Royal Mail’s regulatory compliance; consumer and small business experience of postal services; the letters market; the parcels market; the financial performance and efficiency of Royal Mail’s Reported Business. The Reported Business is the part of Royal Mail’s business responsible for the universal service, which requires Royal Mail to collect and deliver letters and parcels a minimum number of days a week, at an affordable and uniform price to all UK addresses.

Annual monitoring update on the postal market: Financial year 2016-17 (PDF, 1.9 MB)

Diweddariad monitro blynyddol ar y farchnad bost: Y flwyddyn ariannol 2016-17 (PDF, 741.8 KB)

Interactive data

Interactive data - raw data (XLSX, 82.6 KB)