An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012. We also committed to publishing an annual report summarising the results of our monitoring programme.
These annual reports can be found below.
This report sets out the key data and trends in the postal sector for the 2015 16 financial year. An effective and on-going monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012, alongside greater pricing freedom for Royal Mail. We also committed to publishing an annual report summarising the results of our monitoring programme. In May 2016, we published a consultation on the findings of our Review of Royal Mail Regulation, in which we explain that we continue to consider this an important element of our postal regulatory framework. This document and accompanying interactive charts constitute our fifth annual monitoring update on the postal sector.
This report covers five key areas: Royal Mail’s pricing and quality of service for residential and small business consumers; the letters market; the parcels market; the financial performance of Royal Mail’s Reported Business (i.e. the part of Royal Mail’s business responsible for the universal service); and efficiency of Royal Mail’s Reported Business.
We have updated the format of this report, making this document shorter and publishing accompanying interactive data tables presenting data trends in Royal Mail pricing (stamp, business and access), Royal Mail quality of service, letter market volumes and revenues by type of operator and Royal Mail volumes and revenues (USO/non USO, product group and format). We have also included additional financial health metrics and altered the metrics we monitor for efficiency by way of implementing the findings of our Review of Royal Mail Regulation.