Annual monitoring updates on the postal market

02 December 2022

An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012. We also committed to publishing an annual report summarising the results of our monitoring programme.

These annual reports can be found below.

Financial year 2021-22

This report sets out key data and trends in the postal sector for the 2021-22 financial year. It also considers the impact of the changing market dynamics on UK postal services and Royal Mail’s performance as the effects of the pandemic receded and new challenges have emerged.

Ofcom’s regulatory framework is designed to fulfil our duty of securing a universal postal service which meets the needs of users, ensuring the availability of affordable services while taking into account financial sustainability and efficiency.

Such a framework needs an effective, ongoing monitoring regime, of which this Annual Monitoring Update (AMU) forms a key part. This helps to promote transparency and to ensure the framework is effective in meeting users’ needs and delivering fairness for customers.

Annual monitoring update on the postal market: Financial year 2021-22 (PDF, 1.6 MB)

Diweddariad monitro blynyddol ar gyfer gwasanaethau post: Blwyddyn Ariannol 2021-22 (PDF, 167.7 KB)

Post Monitoring Interactive data

Annual monitoring update on the postal market: Financial year 2021-22 raw data (XLSX, 127.0 KB)