Annual monitoring updates on the postal market

09 December 2021

An effective and ongoing monitoring regime is one of the key safeguards of the regulatory framework that Ofcom put in place in the postal sector in March 2012. We also committed to publishing an annual report summarising the results of our monitoring programme.

These annual reports can be found below.

Financial year 2020-21

This report sets out trends in the postal sector and monitors Royal Mail’s performance for the 2020-21 financial year. It also considers the impacts of the coronavirus (Covid-19) pandemic on UK postal services, Royal Mail’s performance in view of this, and changing market dynamics.

Ofcom’s regulatory framework is designed to fulfil our duty of securing a universal postal service which meets the needs of users and is affordable, while also considering its financial sustainability and efficiency.

Such a framework needs an effective, ongoing monitoring regime. This promotes transparency and helps to make sure the regulatory framework is effective in delivering postal user needs and fairness for customers.

Annual monitoring update on the postal market Financial year 2020-21 (PDF, 1.1 MB)

Diweddariad Monitro Blynyddol ar Wasanaethau Post Blwyddyn Ariannol 2020-2021 (PDF, 143.6 KB)

Post Monitoring Interactive data

Annual monitoring update on the postal market: Financial year 2020-21 raw data (XLSX, 148.6 KB)