Fixed-line phones

In 2017 we commissioned qualitative research to support our review of the market for standalone landline telephone services.

The main aim of this research was to gain a rich understanding of standalone voice customers, particularly their usage and attitudes towards their landline provider.

In 2015 changes were made to how calls to some types of non-geographic numbers are charged. We commissioned Kantar Media to research consumer perceptions around these charges.

Ofcom and the UK telephone industry work together to make significant changes to non-geographic number (NGN) pricing transparency - to 084, 087 and 09 numbers. In 2015 we conducted research to measure awareness and readiness of service providers for these changes.

A collaborative 2011 report explored differing ways of presenting call charge information for non-geographic numbers to consumers.

Our reports and research on telephone numbering, including geographic developments and directory service enquiry services reviews.