Ex-post evaluation of our mobile switching reforms

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Cymraeg

Phones and broadband Switching provider Research, statistics and data

Published: 10 May 2023

More mobile customers are switching – and collectively saving millions of pounds a year – following Ofcom changes that make it quicker and easier to switch provider.

Since the ‘text to switch’ process was introduced in 2019, people can change mobile provider by sending a free text. Customers are sent a code which they can give to their new provider, who must arrange for the switch to be completed within one working day.

We examined whether customers have benefited from an easier switching process as a result of our measures. This report presents our findings.

Ex-post evaluation of the impact of the introduction of the Auto-Switch reforms (PDF, 1.5 MB)

Gwerthusiad terfyn rhaglen o effaith cyflwyno’r diwygiadau Newid Awtomatig (PDF, 154.9 KB)

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Statement: Decision on reforming the switching of mobile communication services

Decision on reforming the process for switching mobile provider, removing requirements on consumers to pay for their old service during a notice period once they have switched provider, and ensuring consumers are better informed about switching.

Switching mobile phone provider

This guide explains how to switch your mobile phone service to a new provider. You can do so by sending a simple text.

A summary of Ofcom's rules for phone and broadband providers

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