Ex-post evaluation of our mobile switching reforms

10 May 2023

More mobile customers are switching – and collectively saving millions of pounds a year – following Ofcom changes that make it quicker and easier to switch provider.

Since the ‘text to switch’ process was introduced in 2019, people can change mobile provider by sending a free text. Customers are sent a code which they can give to their new provider, who must arrange for the switch to be completed within one working day.

We examined whether customers have benefited from an easier switching process as a result of our measures. This report presents our findings.

Ex-post evaluation of the impact of the introduction of the Auto-Switch reforms (PDF, 1.5 MB)

Gwerthusiad terfyn rhaglen o effaith cyflwyno’r diwygiadau Newid Awtomatig (PDF, 154.9 KB)