Ofcom assesses each complaint carefully to see if our rules may have been broken. You can read more about our rules here.
If we decide the complaint doesn't raise issues warranting further investigation, we'll close the complaint and publish a record of this in our Broadcast and on-demand bulletin. The bulletin is published every fortnight and you can find it here.
If we decide to investigate, we’ll include the case in a list of our new investigations, published in the Broadcast and On Demand Bulletin.
An investigation is a formal process which can take some time depending on the complexity of the issues involved.
Ofcom can also launch investigations in the absence of a complaint.
We publish the results of our investigations in our Broadcast and On Demand Bulletin. We might judge that an issue is in breach, resolved or not in breach of our rules. You can explore the archive of Broadcast and On Demand Bulletins.
We hold these decisions on service providers’ compliance records. If a service provider breaks the rules repeatedly, or in a way we consider to be serious, Ofcom has the legal powers to impose sanctions on them. Possible sanctions include a substantial fine or suspending an on demand programme service. Read our previous Sanctions Decisions.