Our Code on Television Access Services sets targets for the amount of TV subtitling, signing and audio-description that eligible broadcasters are required to provide. We also have included guidance in this Code about how access services should be presented.
a TV channel
Please contact the broadcaster directly. To improve the quality of access services it is helpful for broadcasters to receive feedback and complaints directly from consumers. If you're not satisfied with the response you receive, please complete our TV and radio complaint form.
If you are unable to complete the complaint form please call our Consumer Contact Team on 0300 123 3333 or 020 7981 3040. Welsh speakers can contact us on 020 7981 3042.
If you're deaf or hard of hearing or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. Please note that these numbers only work with special equipment.
Lines are open Monday to Friday, between 09:00 and 17:00.
Consumers with visual impairments wishing to complain about audio-description may wish to use our dedicated email address email@example.com.
BBC iPlayer or S4C's Clic
BBC iPlayer - You should complain to the BBC in the first instance.
S4C's Clic - You should complain to the S4C Authority in the first instance.
If you're dissatisfied with the response from the BBC or S4C Authority you can complain to Ofcom by completing our on-demand programme service complaint form.
another on-demand service
We encourage video-on-demand service providers to make their services progressively more accessible to people with sensory impairments.
Currently, the legislation requiring broadcasters to provide specific amounts of access services does not extend to video-on-demand services, and we encourage consumers to contact the relevant on-demand programme service providers, to let them know there is demand for these services.
You can view a list of the video-on-demand programme service providers we regulate here. Radio-on-demand service providers are not regulated.