Enforcement programme into silent and abandoned calls

20 January 2023


Programme into Persons or organisations causing annoyance to consumers through the making of silent or abandoned calls or other forms of persistent misuse
Case opened 22 June 2006
Case closed 20 January 2023

This programme is focussed on the prevention and reduction of annoyance, inconvenience, or anxiety which consumers may suffer from abandoned and silent calls; and other forms of misuse of electronic communications networks and services.

Tackling the problem of silent and abandoned calls is one of Ofcom’s strategic priorities.  Ofcom considers that the repeated making of abandoned and/or silent calls constitutes persistent misuse for the purposes of section 128 of the Communications Act 2003. Ofcom also considers that other forms of conduct including, for example, misuse of Calling Line Identification (‘CLI’) facilities, may constitute persistent misuse.

Relevant legal provision(s)

Sections 128 to 131 of the Communications Act 2003


Enforcement team (enforcement@ofcom.org.uk)

Case reference CW/00905/06/06