Knowing your rights

21 October 2014

Communications services are very important to businesses - but are you aware of the rights and protections that are in place to help you?

Here we explain how businesses are protected by Ofcom's 'General Conditions' - the rules that communications providers must follow - and the Business Broadband Speeds Code of Practice, which came into force on 30 September 2016.

Ofcom's General Conditions

See our outline of the key aspects of the General Conditions and how they protect business customers.

Business Broadband Speeds Code of Practice

The Business Broadband Speeds Code of Practice aims to provide business customers with accurate and transparent speed information on standard business broadband services at point of sale.