Advice for consumers

Information on why programmes on certain television channels are delivered by the internet and what you need to bear in mind when you watch these channels.

The UK media landscape is undergoing rapid transformation. Traditional broadcasters are in a fierce battle for audience attention, while global tech giants flood the market with an ever-growing range of content.

Ofcom is today announcing changes to our Access Services Code and associated best practice guidelines, to improve the accessibility of TV and on-demand programmes for audiences.

This short video explains how Ofcom, the UK communications regulator, handles the thousands of complaints about television and radio programmes that viewers and listeners send in each year.

Other than in exceptional circumstances, Ofcom can only consider your complaint if you’ve already complained to the BBC first.

Links regarding 'How Ofcom deals with complaints about programmes on video-on-demand services'

There are strict rules about what can be shown on TV before the 9pm watershed. But what exactly is the watershed and how does it work?

If your TV reception is unreliable and you think you need to replace your aerial, we would advise most consumers to buy a wideband aerial.

What happens when you make a complaint about something you've seen or heard? Find out more about how Ofcom handles TV and radio complaints

Have you ever tuned in to your favourite radio programme only for it to be drowned out by another station?

Additional high definition (HD) television services are expected to launch on Freeview before the end of 2013.

How transmitters transformed and towered over the UK

vod, video on demand, video streaming, on demand streaming