Make a complaint

On the phone

To speak to us about phone or internet services, or TV or radio programmes,  call:

• 0300 123 3333 – calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
• 020 7981 3040 – calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.

If you want to speak with us in Welsh, call 0300 123 2023.

Deaf or speech-impaired people can contact us via text relay. Find out how to download the text relay app for smartphones, tablets or computers.

If you have a textphone and would rather call us direct, please call 020 7981 3043 or 0300 123 2024 (these numbers only work for textphone-to-textphone calls).

Alternatively, please use our video relay service if you would like to contact us in British Sign Language.

We are open Monday to Friday from 9.00am to 5.00pm.

In writing

To submit your complaint in writing please send it to: PO Box 1285, Warrington WA1 9GL.

For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address:

Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

Use an online form

You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. Find out more about the types of complaint we deal with, or follow the links below to:

Complain about mobile, home phone or internet services

Complain about TV, radio or on demand services