Ofcom review of additional charges

  • Start: 28 February 2008
  • Status: Closed
  • End: 08 May 2008

No one likes surprises when it comes to bills and charges. When consumers sign up for a service, they should have all the facts at their fingertips to know what it will cost – and what, if anything, might increase those costs or change the rules. And, any extra charges must be fair.

We believe that healthy competition is the best way to make sure consumers enjoy the benefits of new services and lower prices. However, sometimes, consumers are required to pay additional amounts of money (‘additional charges’), over and above the headline prices they expect. For example, they may pay more in order to pay bills by cash or cheque, rather than by direct debit (through a ‘non-direct debit’ charge). Other examples include: paying an early termination charge to terminate a contract early; or paying extra to receive a fully itemised bill.

Ofcom has received many complaints about these additional charges. For example, we have had letters from MPs about extra charges for people who don’t (or can’t) use Direct Debit (DD). We also have received complaints from consumers who have been charged for cancelling a contract early.

An extra charge is not necessarily an unfair one. However, it is Ofcom’s job to make sure that suppliers play fair, and that consumers know what to look out for.

Ofcom launched a review of additional charges in June 2007. We published a consultation document setting out our findings in February 2008 and requested responses by 8 May 2008.

Main documents

Supporting documents

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Responder name Type
3.pdf (PDF File, 75.1 KB) Organisation
A_Brady.pdf (PDF File, 19.0 KB) Organisation
A_Clifton.pdf (PDF File, 17.5 KB) Organisation
A_Garner.pdf (PDF File, 16.9 KB) Organisation
A_Gayle.pdf (PDF File, 20.0 KB) Organisation
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