Statement: Better Broadband Speeds Information - Voluntary Codes of Practice

  • Start: 06 October 2017
  • Status: Statement published
  • End: 10 November 2017

Statement published 1 March 2018

Broadband is an essential service for people and businesses, who increasingly rely on the internet for a wide range of activities.

The speed at which a broadband connection downloads data is an important factor when customers buy a broadband service. Customers therefore need realistic information, both at the point of sale and in their contract, about the broadband speeds they can expect to experience.

Ofcom already has codes of practice on broadband speeds for residential and business customers, which require signatories to provide customers with estimates of the speeds they are likely to receive at the point of sale. In addition, they give customers the right to exit their contracts, without penalty, if their download speed falls below a minimum level.

This document sets out our decisions on the changes to the codes of practice to improve the information provided to customers and strengthen customers’ rights to exit.

Main documents

Supporting documents

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Responder name Type
Andrews and Arnold Ltd (PDF File, 99.7 KB) Organisation
Brian Turner (PDF File, 367.1 KB) Individual
BT (PDF File, 161.7 KB) Organisation
CCP-ACOD (PDF File, 55.1 KB) Organisation
Daisy Group (PDF File, 203.9 KB) Organisation
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