Price rises in fixed term contracts

Start: 03 January 2013
Status: Closed
End: 14 March 2013

This statement sets out the Office of Communications' ("Ofcom") decision to issue guidance on General Condition 9.6 ("GC9.6"). The guidance will secure fairness for consumers and small business customers in respect of price rises to the core subscription price during the fixed term of contracts for telecommunications services.

Main documents

Supporting documents

guidance.pdf

(PDF File, 49.6 KB)

GC9_statement.pdf

(PDF File, 548.8 KB)

Supporting documents

condoc.pdf

(PDF File, 501.0 KB)

update2.pdf

(PDF File, 26.3 KB)

further_data.pdf

(PDF File, 18.4 KB)

Supporting documents

BT.pdf

(PDF File, 303.6 KB)

UKCTA.pdf

(PDF File, 143.7 KB)

Three.pdf

(PDF File, 65.0 KB)

SSE.pdf

(PDF File, 75.3 KB)

Which.pdf

(PDF File, 812.6 KB)

KCOM.pdf

(PDF File, 134.7 KB)

Sky.pdf

(PDF File, 234.2 KB)

Banks.pdf

(PDF File, 24.6 KB)

Begum_Ms.pdf

(PDF File, 25.1 KB)

TalkTalk.pdf

(PDF File, 527.1 KB)

Deeble.pdf

(PDF File, 23.3 KB)

Vodafone.pdf

(PDF File, 374.7 KB)

Hughes_S.pdf

(PDF File, 26.3 KB)

Jeanne_Mr_G.pdf

(PDF File, 25.6 KB)

Moore_Mr_J.pdf

(PDF File, 8.1 KB)

Parker_Mr.pdf

(PDF File, 26.6 KB)

Byles_Mrs_R.pdf

(PDF File, 31.2 KB)

Ford_Mr_J.pdf

(PDF File, 32.7 KB)

OBrien_Mr_S.pdf

(PDF File, 24.2 KB)

Yates_Mr_R.pdf

(PDF File, 23.3 KB)

Forth_Mr_A.pdf

(PDF File, 27.6 KB)

Vonage_Ltd.pdf

(PDF File, 34.2 KB)

Jack_Mr_S.pdf

(PDF File, 26.3 KB)

Tironi_Mr_R.pdf

(PDF File, 24.3 KB)

Goaten_Ms_H.pdf

(PDF File, 22.4 KB)

Hawes_Mrs_T.pdf

(PDF File, 23.3 KB)

Allen_Ms_R.pdf

(PDF File, 28.1 KB)

Boyd_Mr_A.pdf

(PDF File, 27.3 KB)

Smith_Mr_G.pdf

(PDF File, 23.7 KB)

James_Mr_S.pdf

(PDF File, 23.9 KB)

Capel_Mrs_A.pdf

(PDF File, 23.2 KB)

Locke_Mr_S.pdf

(PDF File, 26.1 KB)

Clark_Mr_S.pdf

(PDF File, 24.3 KB)

Knox_Dr_J.pdf

(PDF File, 25.8 KB)

Frame_Mr_R.pdf

(PDF File, 25.6 KB)

Hanna_Ms_C.pdf

(PDF File, 24.7 KB)

Peaake_Mr_A.pdf

(PDF File, 23.6 KB)

Gibson_Mr_G.pdf

(PDF File, 25.4 KB)

Tonkin_Mr_R.pdf

(PDF File, 24.9 KB)

Abbott_Mr_C.pdf

(PDF File, 25.3 KB)

Dyson_Mr_A.pdf

(PDF File, 177.4 KB)

Wiggs_Mrs_J.pdf

(PDF File, 26.3 KB)

Thomas_Mr_D.pdf

(PDF File, 26.5 KB)

Felton_Mr_M.pdf

(PDF File, 25.3 KB)

Hall_Mr_A.pdf

(PDF File, 25.7 KB)

Tonge_Ms_S.pdf

(PDF File, 25.8 KB)

Lang_Mr_A.pdf

(PDF File, 26.3 KB)

Murray_Mr_B.pdf

(PDF File, 22.5 KB)

Telefonica.pdf

(PDF File, 1.2 MB)

Mills_Mr_P.pdf

(PDF File, 26.6 KB)

Wade_Mr_D.pdf

(PDF File, 23.9 KB)

Corley_Mr_M.pdf

(PDF File, 26.9 KB)

Latham_Mr_R.pdf

(PDF File, 23.4 KB)

Romero_Mr_E.pdf

(PDF File, 23.4 KB)

Ayling_Mr_S.pdf

(PDF File, 26.2 KB)

uSwitchcom.pdf

(PDF File, 60.9 KB)

Harvey_Mr_T.pdf

(PDF File, 27.7 KB)

Daniel_Ms_A.pdf

(PDF File, 25.3 KB)

Way_Mrs_A.pdf

(PDF File, 25.1 KB)

Samy_Mr_G.pdf

(PDF File, 27.5 KB)

Ryland_Mr_A.pdf

(PDF File, 24.2 KB)

Holmes_Mr_J.pdf

(PDF File, 27.1 KB)

Walker_Mr_A.pdf

(PDF File, 21.9 KB)

Hudson_Mr_S.pdf

(PDF File, 31.0 KB)

Ashby_Mr_R.pdf

(PDF File, 28.8 KB)

Barua_Mr_S.pdf

(PDF File, 24.5 KB)

Majic_Ms_L.pdf

(PDF File, 26.5 KB)

Wilson_Mr_M.pdf

(PDF File, 26.6 KB)

Quinn_Mr_M.pdf

(PDF File, 23.7 KB)

Howard_Mr_D.pdf

(PDF File, 23.7 KB)

Searle_Mr_M.pdf

(PDF File, 28.3 KB)

Bower_Mr_D.pdf

(PDF File, 27.9 KB)

Ashton_Mr_N.pdf

(PDF File, 25.4 KB)

Morris_Mr_A.pdf

(PDF File, 26.6 KB)

Reed_Mr_T.pdf

(PDF File, 8.9 KB)

Gupta_Mr_V.pdf

(PDF File, 23.9 KB)

Hadley_Mr_R.pdf

(PDF File, 25.7 KB)

Miller_Mr_E.pdf

(PDF File, 28.8 KB)

Copsey_Mrs_M.pdf

(PDF File, 27.6 KB)

Yeomans_Mr_A.pdf

(PDF File, 23.4 KB)

Sweeting_Mr_D.pdf

(PDF File, 25.1 KB)

Thackray_Ms_M.pdf

(PDF File, 25.1 KB)

Harland_Mr_D.pdf

(PDF File, 23.2 KB)

Lorriman_Mr_N.pdf

(PDF File, 27.7 KB)

Pearson_Ms_C.pdf

(PDF File, 25.7 KB)

Virgin_Media.pdf

(PDF File, 89.8 KB)

Jackson_Mr_E.pdf

(PDF File, 26.8 KB)

Hardman_Mr_J.pdf

(PDF File, 24.6 KB)

Headon_Mrs_W.pdf

(PDF File, 24.4 KB)

Griffiths_Mr_I.pdf

(PDF File, 80.5 KB)

Demetriou_Mr_C.pdf

(PDF File, 25.1 KB)

Whitlow_Mr_G.pdf

(PDF File, 25.2 KB)

Morley_Mrs_J.pdf

(PDF File, 22.5 KB)

Whalley_Mr_M.pdf

(PDF File, 27.7 KB)

Bammeke_Ms_O.pdf

(PDF File, 29.7 KB)

Anderson_Mr_R.pdf

(PDF File, 23.6 KB)

Thompson_Mr_M.pdf

(PDF File, 24.5 KB)

Faulkner_Mr_R.pdf

(PDF File, 22.5 KB)

Lockwood_Mrs_K.pdf

(PDF File, 26.1 KB)

Edmonds_Mr_R.pdf

(PDF File, 24.6 KB)

Mckenna_Mr_K.pdf

(PDF File, 24.5 KB)

Lesiewicz_Mr_M.pdf

(PDF File, 24.1 KB)

McGonagle_Mr_B.pdf

(PDF File, 27.9 KB)

Stockford_Ms_N.pdf

(PDF File, 28.7 KB)

Campbell_Mr_P.pdf

(PDF File, 25.1 KB)

Wardill_Mr_S.pdf

(PDF File, 25.2 KB)

Jaffray_Ms_T.pdf

(PDF File, 30.8 KB)

Attwell_Mrs_N.pdf

(PDF File, 25.6 KB)

Edwards_Mr_P.pdf

(PDF File, 23.0 KB)

Skidmore_Mr_D.pdf

(PDF File, 22.2 KB)

Trivedi_Mr_K.pdf

(PDF File, 26.7 KB)

Thorburn_Mr_J.pdf

(PDF File, 24.4 KB)

Boulton_Mr_D.pdf

(PDF File, 26.0 KB)

Distefano_Ms_M.pdf

(PDF File, 27.4 KB)

Sutcliffe_Mr_D.pdf

(PDF File, 27.7 KB)

Woodman_Mr_M.pdf

(PDF File, 26.8 KB)

Buttivant_Mr_D.pdf

(PDF File, 25.7 KB)

Hicking_Mr_P.pdf

(PDF File, 25.8 KB)

Gregory_Mr_C.pdf

(PDF File, 25.5 KB)

Woodman-Mr-M.pdf

(PDF File, 8.0 KB)

Hostler_Mrs_R.pdf

(PDF File, 25.4 KB)

Northrop_Mr_A.pdf

(PDF File, 25.7 KB)

Name_Withheld_114.pdf

(PDF File, 21.5 KB)

Name_Withheld_106.pdf

(PDF File, 24.7 KB)

Name_Withheld_64.pdf

(PDF File, 23.9 KB)

Name_Withheld_17.pdf

(PDF File, 24.2 KB)

Name_Withheld_14.pdf

(PDF File, 25.9 KB)

Name_Withheld_123.pdf

(PDF File, 30.2 KB)

Name_Withheld_63.pdf

(PDF File, 27.0 KB)

Name_Withheld_53.pdf

(PDF File, 21.5 KB)

Name_Withheld_19.pdf

(PDF File, 24.4 KB)

Name_Withheld_130.pdf

(PDF File, 31.7 KB)

Name_Withheld_56.pdf

(PDF File, 29.7 KB)

Name_Withheld_6.pdf

(PDF File, 29.4 KB)

Name_Withheld_92.pdf

(PDF File, 24.8 KB)

Name_Withheld_24.pdf

(PDF File, 25.2 KB)

Name_Withheld_78.pdf

(PDF File, 23.7 KB)

Name_Withheld_43.pdf

(PDF File, 26.6 KB)

Macpherson_Mr_I.pdf

(PDF File, 31.2 KB)

Name_Withheld_100.pdf

(PDF File, 28.8 KB)

Name_Withheld_18.pdf

(PDF File, 27.0 KB)

Name_Withheld_119.pdf

(PDF File, 30.4 KB)

Cruickshank_Mr_D.pdf

(PDF File, 27.4 KB)

Name_Withheld_26.pdf

(PDF File, 27.9 KB)

Name_Withheld_129.pdf

(PDF File, 30.8 KB)

Name_Withheld_58.pdf

(PDF File, 27.4 KB)

Name_Withheld_39.pdf

(PDF File, 26.4 KB)

Name_Withheld_101.pdf

(PDF File, 26.0 KB)

Name_Withheld_40.pdf

(PDF File, 28.9 KB)

Name_Withheld_45.pdf

(PDF File, 24.6 KB)

Name_Withheld_46.pdf

(PDF File, 25.5 KB)

Name_Withheld_73.pdf

(PDF File, 27.3 KB)

Name_Withheld_8.pdf

(PDF File, 26.8 KB)

Name_Withheld_79.pdf

(PDF File, 24.1 KB)

Name_Withheld_28.pdf

(PDF File, 25.3 KB)

Name_Withheld_90.pdf

(PDF File, 21.9 KB)

Name_Withheld_4.pdf

(PDF File, 26.1 KB)

Name_Withheld_70.pdf

(PDF File, 24.8 KB)

Name_Withheld_120.pdf

(PDF File, 22.1 KB)

Name_Withheld_5.pdf

(PDF File, 31.7 KB)

Name_Withheld_51.pdf

(PDF File, 29.6 KB)

Name_Withheld_107.pdf

(PDF File, 26.4 KB)

Name_Withheld_93.pdf

(PDF File, 23.7 KB)

Name_Withheld_117.pdf

(PDF File, 24.5 KB)

Name_Withheld_133.pdf

(PDF File, 28.8 KB)

Name_Withheld_33.pdf

(PDF File, 28.1 KB)

Name_Withheld_76.pdf

(PDF File, 25.2 KB)

Name_Withheld_60.pdf

(PDF File, 25.4 KB)

Name_Withheld_131.pdf

(PDF File, 27.8 KB)

Name_Withheld_128.pdf

(PDF File, 28.1 KB)

Name_Withheld_61.pdf

(PDF File, 25.1 KB)

Name_Withheld_110.pdf

(PDF File, 24.1 KB)

Name_Withheld_98.pdf

(PDF File, 21.2 KB)

Name_Withheld_66.pdf

(PDF File, 8.0 KB)

Name_Withheld_20.pdf

(PDF File, 28.5 KB)

Name_Withheld_1.pdf

(PDF File, 24.9 KB)

Name_Withheld_109.pdf

(PDF File, 45.4 KB)

Name_Withheld_65.pdf

(PDF File, 23.6 KB)

Name_Withheld_31.pdf

(PDF File, 25.2 KB)

Name_Withheld_30.pdf

(PDF File, 26.1 KB)

Name_Withheld_84.pdf

(PDF File, 23.9 KB)

Name_Withheld_80.pdf

(PDF File, 23.8 KB)

Name_Withheld_104.pdf

(PDF File, 27.2 KB)

Name_Withheld_71.pdf

(PDF File, 24.6 KB)

Name_Withheld_44.pdf

(PDF File, 25.9 KB)

Name_Withheld_83.pdf

(PDF File, 7.8 KB)

Name_Withheld_37.pdf

(PDF File, 25.9 KB)

Name_Withheld_59.pdf

(PDF File, 25.4 KB)

Name_Withheld_97.pdf

(PDF File, 24.6 KB)

Name_Withheld_111.pdf

(PDF File, 24.7 KB)

Name_Withheld_11.pdf

(PDF File, 30.9 KB)

Name_Withheld_57.pdf

(PDF File, 26.5 KB)

Name_Withheld_72.pdf

(PDF File, 24.6 KB)

Name_Withheld_126.pdf

(PDF File, 23.4 KB)

Name_Withheld_81.pdf

(PDF File, 25.4 KB)

Name_Withheld_25.pdf

(PDF File, 26.4 KB)

Name_Withheld_15.pdf

(PDF File, 27.0 KB)

Name_Withheld_10.pdf

(PDF File, 27.7 KB)

Name_Withheld_35.pdf

(PDF File, 23.8 KB)

Fitzmaurice_Mr_J.pdf

(PDF File, 25.6 KB)

Name_Withheld_34.pdf

(PDF File, 29.4 KB)

Name_Withheld_127.pdf

(PDF File, 27.9 KB)

Name_Withheld_74.pdf

(PDF File, 30.4 KB)

Name_Withheld_47.pdf

(PDF File, 24.9 KB)

Name_Withheld_103.pdf

(PDF File, 23.4 KB)

Name_Withheld_105.pdf

(PDF File, 22.0 KB)

Name_Withheld_36.pdf

(PDF File, 25.3 KB)

Chadderton_Mr_M.pdf

(PDF File, 26.8 KB)

Name_Withheld_116.pdf

(PDF File, 22.7 KB)

Name_Withheld_13.pdf

(PDF File, 27.0 KB)

Name_Withheld_108.pdf

(PDF File, 23.4 KB)

Name_Withheld_102.pdf

(PDF File, 30.5 KB)

Name_Withheld_49.pdf

(PDF File, 27.8 KB)

Name_Withheld_29.pdf

(PDF File, 26.4 KB)

Name_Withheld_48.pdf

(PDF File, 28.9 KB)

Citizens_Advice.pdf

(PDF File, 43.3 KB)

Name_Withheld_89.pdf

(PDF File, 25.6 KB)

Name_Withheld_54.pdf

(PDF File, 28.2 KB)

Name_Withheld_12.pdf

(PDF File, 25.4 KB)

Name_Withheld_77.pdf

(PDF File, 29.8 KB)

Name_Withheld_124.pdf

(PDF File, 22.8 KB)

Name_Withheld_75.pdf

(PDF File, 28.6 KB)

Leadbetter_Mrs_S.pdf

(PDF File, 29.1 KB)

Name_Withheld_99.pdf

(PDF File, 21.1 KB)

Name_Withheld_94.pdf

(PDF File, 25.3 KB)

Name_Withheld_85.pdf

(PDF File, 24.2 KB)

Name_Withheld_88.pdf

(PDF File, 21.1 KB)

Name_Withheld_42.pdf

(PDF File, 25.1 KB)

Name_Withheld_68.pdf

(PDF File, 24.4 KB)

Name_Withheld_82.pdf

(PDF File, 7.2 KB)

Name_Withheld_2.pdf

(PDF File, 26.2 KB)

Name_Withheld_22.pdf

(PDF File, 22.5 KB)

Name_Withheld_67.pdf

(PDF File, 28.5 KB)

Name_Withheld_118.pdf

(PDF File, 24.2 KB)

Name_Withheld_16.pdf

(PDF File, 26.3 KB)

Name_Withheld_50.pdf

(PDF File, 24.6 KB)

Name_Withheld_96.pdf

(PDF File, 30.9 KB)

Name_Withheld_41.pdf

(PDF File, 29.2 KB)

Name_Withheld_21.pdf

(PDF File, 22.6 KB)

Name_Withheld_121.pdf

(PDF File, 23.0 KB)

Name_Withheld_87.pdf

(PDF File, 23.5 KB)

Name_Withheld_95.pdf

(PDF File, 23.1 KB)

Name_Withheld_69.pdf

(PDF File, 26.9 KB)

Name_Withheld_113.pdf

(PDF File, 26.7 KB)

Name_Withheld_3.pdf

(PDF File, 28.9 KB)

Name_Withheld_38.pdf

(PDF File, 23.3 KB)

Name_Withheld_122.pdf

(PDF File, 21.7 KB)

Name_Withheld_125.pdf

(PDF File, 21.1 KB)

Name_Withheld_52.pdf

(PDF File, 25.4 KB)

Name_Withheld_23.pdf

(PDF File, 28.2 KB)

Name_Withheld_86.pdf

(PDF File, 21.9 KB)

Name_Withheld_32.pdf

(PDF File, 25.3 KB)

Name_Withheld_91.pdf

(PDF File, 24.3 KB)

Name_Withheld_27.pdf

(PDF File, 27.7 KB)

Name_Withheld_55.pdf

(PDF File, 26.5 KB)

Name_Withheld_115.pdf

(PDF File, 26.0 KB)

Name_Withheld_132.pdf

(PDF File, 24.8 KB)

Name_Withheld_62.pdf

(PDF File, 28.4 KB)

Name_Withheld_7.pdf

(PDF File, 27.9 KB)

Name_Withheld_9.pdf

(PDF File, 25.3 KB)

Name_Withheld_112.pdf

(PDF File, 24.4 KB)

Ombudsman_Services.pdf

(PDF File, 79.7 KB)

Culanu_organisation.pdf

(PDF File, 24.3 KB)

Mobile_Broadband_Group.pdf

(PDF File, 103.7 KB)

Organisation_Withheld_1.pdf

(PDF File, 24.3 KB)

Organisation_Withheld_2.pdf

(PDF File, 25.0 KB)

Universal_Utilities_Ltd.pdf

(PDF File, 313.6 KB)

Everything_Everywhere_Ltd.pdf

(PDF File, 711.5 KB)

Clinic_of_Spinal_Therapy.pdf

(PDF File, 25.5 KB)

Consumer_Forum_for_Communic1.pdf

(PDF File, 162.3 KB)

Ofcom_Advisory_Committee_Me1.pdf

(PDF File, 49.4 KB)

Communications_Consumer_Pan1.pdf

(PDF File, 37.2 KB)

National_Consumer_Federation.pdf

(PDF File, 40.0 KB)

Federation_of_Communication1.pdf

(PDF File, 119.5 KB)

Responses

Responder name	Type
Abbott_Mr_C.pdf (PDF, 25.3 KB)	Individual
Allen_Ms_R.pdf (PDF, 28.1 KB)	Individual
Anderson_Mr_R.pdf (PDF, 23.6 KB)	Individual
Ashby_Mr_R.pdf (PDF, 28.8 KB)	Individual
Ashton_Mr_N.pdf (PDF, 25.4 KB)	Individual

Load more