Price rises in fixed term contracts

  • Start: 03 January 2013
  • Status: Statement published
  • End: 14 March 2013

This statement sets out the Office of Communications' ("Ofcom") decision to issue guidance on General Condition 9.6 ("GC9.6"). The guidance will secure fairness for consumers and small business customers in respect of price rises to the core subscription price during the fixed term of contracts for telecommunications services.

Main documents

Supporting documents

Guidance on ''material detriment'' under GC9.6 in relation to prise rises

(PDF File, 55.3 KB)

GC9_statement.pdf

(PDF File, 548.8 KB)

Supporting documents

condoc.pdf

(PDF File, 501.0 KB)

update2.pdf

(PDF File, 26.3 KB)

further_data.pdf

(PDF File, 18.4 KB)

Supporting documents

BT.pdf

(PDF File, 303.6 KB)

UKCTA.pdf

(PDF File, 143.7 KB)

Three.pdf

(PDF File, 65.0 KB)

SSE.pdf

(PDF File, 75.3 KB)

Which.pdf

(PDF File, 812.6 KB)

KCOM.pdf

(PDF File, 134.7 KB)

Sky.pdf

(PDF File, 234.2 KB)

Banks.pdf

(PDF File, 24.6 KB)

Begum_Ms.pdf

(PDF File, 25.1 KB)

TalkTalk.pdf

(PDF File, 527.1 KB)

Deeble.pdf

(PDF File, 23.3 KB)

Vodafone.pdf

(PDF File, 374.7 KB)

Hughes_S.pdf

(PDF File, 26.3 KB)

Jeanne_Mr_G.pdf

(PDF File, 25.6 KB)

Moore_Mr_J.pdf

(PDF File, 8.1 KB)

Parker_Mr.pdf

(PDF File, 26.6 KB)

Byles_Mrs_R.pdf

(PDF File, 31.2 KB)

Ford_Mr_J.pdf

(PDF File, 32.7 KB)

OBrien_Mr_S.pdf

(PDF File, 24.2 KB)

Yates_Mr_R.pdf

(PDF File, 23.3 KB)

Forth_Mr_A.pdf

(PDF File, 27.6 KB)

Vonage_Ltd.pdf

(PDF File, 34.2 KB)

Jack_Mr_S.pdf

(PDF File, 26.3 KB)

Tironi_Mr_R.pdf

(PDF File, 24.3 KB)

Goaten_Ms_H.pdf

(PDF File, 22.4 KB)

Hawes_Mrs_T.pdf

(PDF File, 23.3 KB)

Allen_Ms_R.pdf

(PDF File, 28.1 KB)

Boyd_Mr_A.pdf

(PDF File, 27.3 KB)

Smith_Mr_G.pdf

(PDF File, 23.7 KB)

James_Mr_S.pdf

(PDF File, 23.9 KB)

Capel_Mrs_A.pdf

(PDF File, 23.2 KB)

Locke_Mr_S.pdf

(PDF File, 26.1 KB)

Clark_Mr_S.pdf

(PDF File, 24.3 KB)

Knox_Dr_J.pdf

(PDF File, 25.8 KB)

Frame_Mr_R.pdf

(PDF File, 25.6 KB)

Hanna_Ms_C.pdf

(PDF File, 24.7 KB)

Peaake_Mr_A.pdf

(PDF File, 23.6 KB)

Gibson_Mr_G.pdf

(PDF File, 25.4 KB)

Tonkin_Mr_R.pdf

(PDF File, 24.9 KB)

Abbott_Mr_C.pdf

(PDF File, 25.3 KB)

Dyson_Mr_A.pdf

(PDF File, 177.4 KB)

Wiggs_Mrs_J.pdf

(PDF File, 26.3 KB)

Thomas_Mr_D.pdf

(PDF File, 26.5 KB)

Felton_Mr_M.pdf

(PDF File, 25.3 KB)

Hall_Mr_A.pdf

(PDF File, 25.7 KB)

Tonge_Ms_S.pdf

(PDF File, 25.8 KB)

Lang_Mr_A.pdf

(PDF File, 26.3 KB)

Murray_Mr_B.pdf

(PDF File, 22.5 KB)

Telefonica.pdf

(PDF File, 1.2 MB)

Mills_Mr_P.pdf

(PDF File, 26.6 KB)

Wade_Mr_D.pdf

(PDF File, 23.9 KB)

Corley_Mr_M.pdf

(PDF File, 26.9 KB)

Latham_Mr_R.pdf

(PDF File, 23.4 KB)

Romero_Mr_E.pdf

(PDF File, 23.4 KB)

Ayling_Mr_S.pdf

(PDF File, 26.2 KB)

uSwitchcom.pdf

(PDF File, 60.9 KB)

Harvey_Mr_T.pdf

(PDF File, 27.7 KB)

Daniel_Ms_A.pdf

(PDF File, 25.3 KB)

Way_Mrs_A.pdf

(PDF File, 25.1 KB)

Samy_Mr_G.pdf

(PDF File, 27.5 KB)

Ryland_Mr_A.pdf

(PDF File, 24.2 KB)

Holmes_Mr_J.pdf

(PDF File, 27.1 KB)

Walker_Mr_A.pdf

(PDF File, 21.9 KB)

Hudson_Mr_S.pdf

(PDF File, 31.0 KB)

Ashby_Mr_R.pdf

(PDF File, 28.8 KB)

Barua_Mr_S.pdf

(PDF File, 24.5 KB)

Majic_Ms_L.pdf

(PDF File, 26.5 KB)

Wilson_Mr_M.pdf

(PDF File, 26.6 KB)

Quinn_Mr_M.pdf

(PDF File, 23.7 KB)

Howard_Mr_D.pdf

(PDF File, 23.7 KB)

Searle_Mr_M.pdf

(PDF File, 28.3 KB)

Bower_Mr_D.pdf

(PDF File, 27.9 KB)

Ashton_Mr_N.pdf

(PDF File, 25.4 KB)

Morris_Mr_A.pdf

(PDF File, 26.6 KB)

Reed_Mr_T.pdf

(PDF File, 8.9 KB)

Gupta_Mr_V.pdf

(PDF File, 23.9 KB)

Hadley_Mr_R.pdf

(PDF File, 25.7 KB)

Miller_Mr_E.pdf

(PDF File, 28.8 KB)

Copsey_Mrs_M.pdf

(PDF File, 27.6 KB)

Yeomans_Mr_A.pdf

(PDF File, 23.4 KB)

Sweeting_Mr_D.pdf

(PDF File, 25.1 KB)

Thackray_Ms_M.pdf

(PDF File, 25.1 KB)

Harland_Mr_D.pdf

(PDF File, 23.2 KB)

Lorriman_Mr_N.pdf

(PDF File, 27.7 KB)

Pearson_Ms_C.pdf

(PDF File, 25.7 KB)

Virgin_Media.pdf

(PDF File, 89.8 KB)

Jackson_Mr_E.pdf

(PDF File, 26.8 KB)

Hardman_Mr_J.pdf

(PDF File, 24.6 KB)

Headon_Mrs_W.pdf

(PDF File, 24.4 KB)

Griffiths_Mr_I.pdf

(PDF File, 80.5 KB)

Demetriou_Mr_C.pdf

(PDF File, 25.1 KB)

Whitlow_Mr_G.pdf

(PDF File, 25.2 KB)

Morley_Mrs_J.pdf

(PDF File, 22.5 KB)

Whalley_Mr_M.pdf

(PDF File, 27.7 KB)

Bammeke_Ms_O.pdf

(PDF File, 29.7 KB)

Anderson_Mr_R.pdf

(PDF File, 23.6 KB)

Thompson_Mr_M.pdf

(PDF File, 24.5 KB)

Faulkner_Mr_R.pdf

(PDF File, 22.5 KB)

Lockwood_Mrs_K.pdf

(PDF File, 26.1 KB)

Edmonds_Mr_R.pdf

(PDF File, 24.6 KB)

Mckenna_Mr_K.pdf

(PDF File, 24.5 KB)

Lesiewicz_Mr_M.pdf

(PDF File, 24.1 KB)

McGonagle_Mr_B.pdf

(PDF File, 27.9 KB)

Stockford_Ms_N.pdf

(PDF File, 28.7 KB)

Campbell_Mr_P.pdf

(PDF File, 25.1 KB)

Wardill_Mr_S.pdf

(PDF File, 25.2 KB)

Jaffray_Ms_T.pdf

(PDF File, 30.8 KB)

Attwell_Mrs_N.pdf

(PDF File, 25.6 KB)

Edwards_Mr_P.pdf

(PDF File, 23.0 KB)

Skidmore_Mr_D.pdf

(PDF File, 22.2 KB)

Trivedi_Mr_K.pdf

(PDF File, 26.7 KB)

Thorburn_Mr_J.pdf

(PDF File, 24.4 KB)

Boulton_Mr_D.pdf

(PDF File, 26.0 KB)

Distefano_Ms_M.pdf

(PDF File, 27.4 KB)

Sutcliffe_Mr_D.pdf

(PDF File, 27.7 KB)

Woodman_Mr_M.pdf

(PDF File, 26.8 KB)

Buttivant_Mr_D.pdf

(PDF File, 25.7 KB)

Hicking_Mr_P.pdf

(PDF File, 25.8 KB)

Gregory_Mr_C.pdf

(PDF File, 25.5 KB)

Woodman-Mr-M.pdf

(PDF File, 8.0 KB)

Hostler_Mrs_R.pdf

(PDF File, 25.4 KB)

Northrop_Mr_A.pdf

(PDF File, 25.7 KB)

Name_Withheld_114.pdf

(PDF File, 21.5 KB)

Name_Withheld_106.pdf

(PDF File, 24.7 KB)

Name_Withheld_64.pdf

(PDF File, 23.9 KB)

Name_Withheld_17.pdf

(PDF File, 24.2 KB)

Name_Withheld_14.pdf

(PDF File, 25.9 KB)

Name_Withheld_123.pdf

(PDF File, 30.2 KB)

Name_Withheld_63.pdf

(PDF File, 27.0 KB)

Name_Withheld_53.pdf

(PDF File, 21.5 KB)

Name_Withheld_19.pdf

(PDF File, 24.4 KB)

Name_Withheld_130.pdf

(PDF File, 31.7 KB)

Name_Withheld_56.pdf

(PDF File, 29.7 KB)

Name_Withheld_6.pdf

(PDF File, 29.4 KB)

Name_Withheld_92.pdf

(PDF File, 24.8 KB)

Name_Withheld_24.pdf

(PDF File, 25.2 KB)

Name_Withheld_78.pdf

(PDF File, 23.7 KB)

Name_Withheld_43.pdf

(PDF File, 26.6 KB)

Macpherson_Mr_I.pdf

(PDF File, 31.2 KB)

Name_Withheld_100.pdf

(PDF File, 28.8 KB)

Name_Withheld_18.pdf

(PDF File, 27.0 KB)

Name_Withheld_119.pdf

(PDF File, 30.4 KB)

Cruickshank_Mr_D.pdf

(PDF File, 27.4 KB)

Name_Withheld_26.pdf

(PDF File, 27.9 KB)

Name_Withheld_129.pdf

(PDF File, 30.8 KB)

Name_Withheld_58.pdf

(PDF File, 27.4 KB)

Name_Withheld_39.pdf

(PDF File, 26.4 KB)

Name_Withheld_101.pdf

(PDF File, 26.0 KB)

Name_Withheld_40.pdf

(PDF File, 28.9 KB)

Name_Withheld_45.pdf

(PDF File, 24.6 KB)

Name_Withheld_46.pdf

(PDF File, 25.5 KB)

Name_Withheld_73.pdf

(PDF File, 27.3 KB)

Name_Withheld_8.pdf

(PDF File, 26.8 KB)

Name_Withheld_79.pdf

(PDF File, 24.1 KB)

Name_Withheld_28.pdf

(PDF File, 25.3 KB)

Name_Withheld_90.pdf

(PDF File, 21.9 KB)

Name_Withheld_4.pdf

(PDF File, 26.1 KB)

Name_Withheld_70.pdf

(PDF File, 24.8 KB)

Name_Withheld_120.pdf

(PDF File, 22.1 KB)

Name_Withheld_5.pdf

(PDF File, 31.7 KB)

Name_Withheld_51.pdf

(PDF File, 29.6 KB)

Name_Withheld_107.pdf

(PDF File, 26.4 KB)

Name_Withheld_93.pdf

(PDF File, 23.7 KB)

Name_Withheld_117.pdf

(PDF File, 24.5 KB)

Name_Withheld_133.pdf

(PDF File, 28.8 KB)

Name_Withheld_33.pdf

(PDF File, 28.1 KB)

Name_Withheld_76.pdf

(PDF File, 25.2 KB)

Name_Withheld_60.pdf

(PDF File, 25.4 KB)

Name_Withheld_131.pdf

(PDF File, 27.8 KB)

Name_Withheld_128.pdf

(PDF File, 28.1 KB)

Name_Withheld_61.pdf

(PDF File, 25.1 KB)

Name_Withheld_110.pdf

(PDF File, 24.1 KB)

Name_Withheld_98.pdf

(PDF File, 21.2 KB)

Name_Withheld_66.pdf

(PDF File, 8.0 KB)

Name_Withheld_20.pdf

(PDF File, 28.5 KB)

Name_Withheld_1.pdf

(PDF File, 24.9 KB)

Name_Withheld_109.pdf

(PDF File, 45.4 KB)

Name_Withheld_65.pdf

(PDF File, 23.6 KB)

Name_Withheld_31.pdf

(PDF File, 25.2 KB)

Name_Withheld_30.pdf

(PDF File, 26.1 KB)

Name_Withheld_84.pdf

(PDF File, 23.9 KB)

Name_Withheld_80.pdf

(PDF File, 23.8 KB)

Name_Withheld_104.pdf

(PDF File, 27.2 KB)

Name_Withheld_71.pdf

(PDF File, 24.6 KB)

Name_Withheld_44.pdf

(PDF File, 25.9 KB)

Name_Withheld_83.pdf

(PDF File, 7.8 KB)

Name_Withheld_37.pdf

(PDF File, 25.9 KB)

Name_Withheld_59.pdf

(PDF File, 25.4 KB)

Name_Withheld_97.pdf

(PDF File, 24.6 KB)

Name_Withheld_111.pdf

(PDF File, 24.7 KB)

Name_Withheld_11.pdf

(PDF File, 30.9 KB)

Name_Withheld_57.pdf

(PDF File, 26.5 KB)

Name_Withheld_72.pdf

(PDF File, 24.6 KB)

Name_Withheld_126.pdf

(PDF File, 23.4 KB)

Name_Withheld_81.pdf

(PDF File, 25.4 KB)

Name_Withheld_25.pdf

(PDF File, 26.4 KB)

Name_Withheld_15.pdf

(PDF File, 27.0 KB)

Name_Withheld_10.pdf

(PDF File, 27.7 KB)

Name_Withheld_35.pdf

(PDF File, 23.8 KB)

Fitzmaurice_Mr_J.pdf

(PDF File, 25.6 KB)

Name_Withheld_34.pdf

(PDF File, 29.4 KB)

Name_Withheld_127.pdf

(PDF File, 27.9 KB)

Name_Withheld_74.pdf

(PDF File, 30.4 KB)

Name_Withheld_47.pdf

(PDF File, 24.9 KB)

Name_Withheld_103.pdf

(PDF File, 23.4 KB)

Name_Withheld_105.pdf

(PDF File, 22.0 KB)

Name_Withheld_36.pdf

(PDF File, 25.3 KB)

Chadderton_Mr_M.pdf

(PDF File, 26.8 KB)

Name_Withheld_116.pdf

(PDF File, 22.7 KB)

Name_Withheld_13.pdf

(PDF File, 27.0 KB)

Name_Withheld_108.pdf

(PDF File, 23.4 KB)

Name_Withheld_102.pdf

(PDF File, 30.5 KB)

Name_Withheld_49.pdf

(PDF File, 27.8 KB)

Name_Withheld_29.pdf

(PDF File, 26.4 KB)

Name_Withheld_48.pdf

(PDF File, 28.9 KB)

Citizens_Advice.pdf

(PDF File, 43.3 KB)

Name_Withheld_89.pdf

(PDF File, 25.6 KB)

Name_Withheld_54.pdf

(PDF File, 28.2 KB)

Name_Withheld_12.pdf

(PDF File, 25.4 KB)

Name_Withheld_77.pdf

(PDF File, 29.8 KB)

Name_Withheld_124.pdf

(PDF File, 22.8 KB)

Name_Withheld_75.pdf

(PDF File, 28.6 KB)

Leadbetter_Mrs_S.pdf

(PDF File, 29.1 KB)

Name_Withheld_99.pdf

(PDF File, 21.1 KB)

Name_Withheld_94.pdf

(PDF File, 25.3 KB)

Name_Withheld_85.pdf

(PDF File, 24.2 KB)

Name_Withheld_88.pdf

(PDF File, 21.1 KB)

Name_Withheld_42.pdf

(PDF File, 25.1 KB)

Name_Withheld_68.pdf

(PDF File, 24.4 KB)

Name_Withheld_82.pdf

(PDF File, 7.2 KB)

Name_Withheld_2.pdf

(PDF File, 26.2 KB)

Name_Withheld_22.pdf

(PDF File, 22.5 KB)

Name_Withheld_67.pdf

(PDF File, 28.5 KB)

Name_Withheld_118.pdf

(PDF File, 24.2 KB)

Name_Withheld_16.pdf

(PDF File, 26.3 KB)

Name_Withheld_50.pdf

(PDF File, 24.6 KB)

Name_Withheld_96.pdf

(PDF File, 30.9 KB)

Name_Withheld_41.pdf

(PDF File, 29.2 KB)

Name_Withheld_21.pdf

(PDF File, 22.6 KB)

Name_Withheld_121.pdf

(PDF File, 23.0 KB)

Name_Withheld_87.pdf

(PDF File, 23.5 KB)

Name_Withheld_95.pdf

(PDF File, 23.1 KB)

Name_Withheld_69.pdf

(PDF File, 26.9 KB)

Name_Withheld_113.pdf

(PDF File, 26.7 KB)

Name_Withheld_3.pdf

(PDF File, 28.9 KB)

Name_Withheld_38.pdf

(PDF File, 23.3 KB)

Name_Withheld_122.pdf

(PDF File, 21.7 KB)

Name_Withheld_125.pdf

(PDF File, 21.1 KB)

Name_Withheld_52.pdf

(PDF File, 25.4 KB)

Name_Withheld_23.pdf

(PDF File, 28.2 KB)

Name_Withheld_86.pdf

(PDF File, 21.9 KB)

Name_Withheld_32.pdf

(PDF File, 25.3 KB)

Name_Withheld_91.pdf

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Name_Withheld_27.pdf

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Name_Withheld_55.pdf

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Name_Withheld_115.pdf

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Name_Withheld_132.pdf

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Name_Withheld_62.pdf

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Name_Withheld_7.pdf

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Name_Withheld_9.pdf

(PDF File, 25.3 KB)

Name_Withheld_112.pdf

(PDF File, 24.4 KB)

Ombudsman_Services.pdf

(PDF File, 79.7 KB)

Culanu_organisation.pdf

(PDF File, 24.3 KB)

Mobile_Broadband_Group.pdf

(PDF File, 103.7 KB)

Organisation_Withheld_1.pdf

(PDF File, 24.3 KB)

Organisation_Withheld_2.pdf

(PDF File, 25.0 KB)

Universal_Utilities_Ltd.pdf

(PDF File, 313.6 KB)

Everything_Everywhere_Ltd.pdf

(PDF File, 711.5 KB)

Clinic_of_Spinal_Therapy.pdf

(PDF File, 25.5 KB)

Consumer_Forum_for_Communic1.pdf

(PDF File, 162.3 KB)

Ofcom_Advisory_Committee_Me1.pdf

(PDF File, 49.4 KB)

Communications_Consumer_Pan1.pdf

(PDF File, 37.2 KB)

National_Consumer_Federation.pdf

(PDF File, 40.0 KB)

Federation_of_Communication1.pdf

(PDF File, 119.5 KB)
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Responses

Responder name Type
Abbott_Mr_C.pdf (PDF File, 25.3 KB) Individual
Allen_Ms_R.pdf (PDF File, 28.1 KB) Individual
Anderson_Mr_R.pdf (PDF File, 23.6 KB) Individual
Ashby_Mr_R.pdf (PDF File, 28.8 KB) Individual
Ashton_Mr_N.pdf (PDF File, 25.4 KB) Individual
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Sectors

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