Statement and consultation: Implementation of the new European Electronic Communications Code

  • Start: 27 October 2020
  • Status: Open
  • End: 30 November 2020

Statement and consultation published 27 October 2020

Fairness for customers is a priority for Ofcom. We want people to shop around with confidence, make informed choices, switch easily and get a fair deal.

As part of this work, we are putting in place a package of measures that protect broadband, mobile, pay TV and landline customers, to help make sure they get a fair deal. This implements changes to European rules. The Government set out in July how it will reflect these changes in UK law, and confirmed that Ofcom should implement the customer protections in full.

Responding to this consultation

Please submit responses using the consultation response form (ODT, 49.7 KB).

Main documents

Supporting documents

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Responder name Type
[Response to further consultation] BT (PDF File, 204.9 KB) Organisation
[Response to further consultation] Business carrier coalition (PDF File, 122.3 KB) Organisation
[Response to further consultation] Citizens Advice Scotland (PDF File, 171.4 KB) Organisation
[Response to further consultation] FCS (PDF File, 172.9 KB) Organisation
[Response to further consultation] ITSPA (PDF File, 209.1 KB) Organisation
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