Consultation: Fair treatment and easier switching for broadband and mobile customers – Proposals to implement the new European Electronic Communications Code

  • Start: 17 December 2019
  • Status: Closed
  • End: 03 March 2020

Fairness for customers is a priority for Ofcom and we have a significant work plan to help achieve this. We want people to shop around with confidence, make informed choices, switch easily and get a fair deal.

As part of this work, we are proposing a new package of measures to protect broadband, mobile, pay TV and landline phone customers and help ensure they get a fair deal.

Our proposals respond to changes to the European regulatory framework. The Government consulted earlier this year on how to reflect these changes in UK law.

We set out some of the main changes we are proposing to make to our rules. Alongside this document, we are publishing a consultation on proposed changes to our accreditation scheme for price comparison websites, including changes to implement new European rules regarding independent comparison tools.

There is more information about one of the proposals in this consultation, emergency video relay, including British Sign Language videos, on this page.

Update 17 December 2019 – references to 'ultrafast broadband'

We have amended some references to ‘ultrafast broadband’ to provide greater clarity on the services to which some of our proposals apply.

Main documents


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