Further consultation published 24 July 2020
Fairness for customers is a priority for Ofcom and we have a significant work plan to help achieve this. We want people to shop around with confidence, make informed choices, switch easily and get a fair deal.
As part of this work, we are proposing a new package of measures to protect broadband, mobile, pay TV and landline phone customers and help ensure they get a fair deal.
Our proposals respond to changes to the European regulatory framework. The Government consulted earlier this year on how to reflect these changes in UK law.
We set out some of the main changes we are proposing to make to our rules. Alongside this document, we are publishing a consultation on proposed changes to our accreditation scheme for price comparison websites, including changes to implement new European rules regarding independent comparison tools.
There is more information about one of the proposals in this consultation, emergency video relay, including British Sign Language videos, on this page.
In May 2019 we confirmed new rules that mean broadband, phone and pay TV customers who are out-of-contract must be sent reminders every year showing them the best deals available. And in December 2019, we proposed a further package of measures to protect customers and help ensure they get a fair deal. These measures and proposals responded to changes to the European regulatory framework, which the Government has confirmed will be implemented by 21 December 2020. We are now consulting on two revised proposals before we publish our final decisions in Autumn 2020.
We invite responses to this consultation by 11 September 2020. We intend to publish a statement setting out our decision on the revised proposals contained in this document, as well as those set out in our December 2019 consultation, in Autumn 2020.
You can submit responses using the consultation response form (ODT, 49.9 KB).