Ex post evaluation of our emergency video relay regulation
Published: 30 May 2025
In June 2022, Ofcom rules came into force, which enabled deaf BSL users to contact the emergency services by making a video call. In this report, we examine the impact of the emergency video relay regulation on deaf BSL users.
Statement: Emergency video relay
Published: 16 February 2021
Last updated: 30 May 2025
Ofcom wants to make sure disabled people can easily contact the emergency services. We have decided to require the provision of an emergency video relay service.
Emergency video relay service for deaf British Sign Language users saving lives
Published: 30 May 2025
A new Ofcom study has found a video relay service that connects deaf British Sign Language (BSL) users to the emergency services is successfully saving lives.
A summary of Ofcom's rules for phone and broadband providers
Published: 19 July 2023
Last updated: 25 April 2025
A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.
Amendments to the General Conditions of Entitlement
Published: 15 December 2022
Last updated: 22 April 2025
Links to statements on changes to General Conditions of Entitlement.
General Conditions of Entitlement
Published: 16 August 2023
Last updated: 22 April 2025
The General Conditions of Entitlement are the regulatory conditions that all providers of electronic communications networks and services must comply with if they want to provide services in the UK.
Frequently asked questions
Published: 4 August 2016
Last updated: 4 October 2024
Frequently asked questions on the accessibility of communication services.
Access and inclusion research
Published: 2 March 2023
Last updated: 30 July 2024
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
The importance of debt support information from providers
Published: 17 May 2024
Ofcom has recently published research that looked at the experiences of telecoms customers and the information from their telecoms provider on debt support.
Telecoms customers turning to their providers for debt advice
Published: 17 May 2024
Four in five telecoms customers who look for information about debt support turn to their provider for it, new Ofcom research indicates.