Video relay for 999 emergencies

17 December 2019

Ofcom is consulting on introducing emergency video relay. This would allow British Sign Language users to contact the police, ambulance and fire services in BSL.

We have made three short videos about this:

1. We want to hear what you think of our proposal for video relay for 999 emergencies


2. How video relay for 999 emergencies would work


3. Two stories about Deaf people in 999 emergencies


You can also read a transcript (PDF, 152.4 KB) of the three videos.

How to respond

We want to hear what you think. To respond in BSL:

  • Send us a video of you signing your response (up to five minutes); or
  • upload a video of you signing your response to YouTube (or another video hosting platform) and send us a link.

The email address is emergencyBSL@ofcom.org.uk.

If you have any questions please get in touch with us. You can call us via text relay on 020 7783 4079, or via video relay.

This is part of a wider consultation on implementing a new piece of European legislation: the European Electronic Communications Code.