Statement: Quality of service for WLR, MPF and GEA

  • Start: 31 March 2017
  • Status: Closed
  • End: 09 June 2017

Statement published 28 March 2018

This document sets out our decisions for regulating the quality of Openreach’s wholesale services that are used by telecommunications providers to provide retail broadband and telephone services to customers and businesses. Most retail providers of broadband and telephone services in the UK (excluding the Hull Area) rely on access to Openreach’s network for the delivery of these services.

The decisions we set out here form part of two formal reviews, namely the Wholesale Local Access and the Narrowband market reviews. These two market reviews set out a number of decisions for regulating the wholesale markets for services that use fixed connections to provide broadband and telephone services.

The regulations we set out in this document are intended to strengthen and build on quality of service measures we introduced in 2014, and will come into effect from 1 April 2018.

Main documents

Supporting documents

Older documents

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Responder name Type
BT (PDF File, 332.3 KB) Organisation
CWU (PDF File, 132.4 KB) Organisation
Deloitte (PDF File, 829.4 KB) Organisation
Isherwood, Mr M. (PDF File, 62.5 KB) Individual
Openreach (Updated 22/08/17) (PDF File, 3.3 MB) Organisation
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