The documents on this page relate to the changes we have decided to make to the General Conditions of Entitlement – the regulatory rules that all communications providers must follow to operate in the UK.
The changes follow a comprehensive review of the General Conditions, the aim of which was to produce a revised set of up to date conditions which reflect Ofcom’s current priorities and concerns, and are simpler and clearer for industry to comply with. This should also make it easier for us to enforce the rules in the interests of citizens and consumers.
The decisions we have taken as a result of this review are set out in three separate statements:
All of the revised conditions will come into force on 1 October 2018.
March 2018 statement annex 3: Guidance under General Condition C1 – contract requirements
September 2017 statement and consultation annex 15: Revised Metering and Billing Direction
December 2016 consultation annex 14: Draft revised Metering and Billing Direction
|August 2016 consultation: Advisory Committee for England (PDF File, 25.8 KB)||Individual|
|August 2016 consultation: Advisory Committee for Scotland (PDF File, 349.4 KB)||Individual|
|August 2016 consultation: BT (PDF File, 222.2 KB)||Individual|
|August 2016 consultation: Chief Fire Officers Association (PDF File, 360.2 KB)||Individual|
|August 2016 consultation: Communications Consumer Panel and ACOD (PDF File, 191.2 KB)||Individual|