Review of the General Conditions of Entitlement

  • Start: 19 September 2017
  • Status: Closed
  • End: 14 November 2017

This is a statement about changes that we are making to the General Conditions of Entitlement – the regulatory rules that all communications providers must follow to operate in the UK.

The aim of this review has been to produce a revised set of up to date conditions which reflect Ofcom’s current priorities and concerns, and are simpler and clearer for industry to comply with. This should also make it easier for us to enforce the rules in the interests of citizens and consumers.

The revised conditions will come into force on 1 October 2018.

In this document, we are also consulting on: (i) a further extension of our power to withdraw telephone numbers where they are used inconsistently with the Numbering Plan or otherwise misused; (ii) updating a 2003 direction which specifies which public bodies may request industry to make arrangements for the restoration of communications services in the event of disasters; and (iii) providing guidance about the procedures for terminating contracts.

We invite stakeholders to respond to this consultation by 14 November 2017. We are aiming to publish a final statement on the further changes that we are proposing early next year.

Today, Ofcom is also separately consulting on providing guidance about the provision of calling line identification facilities.

Main documents

Supporting documents

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