Helping consumers get better deals: initial conclusions from our review of pricing practices in fixed broadband and statement on end-of-contract notifications and annual best tariff information

  • Start: 14 December 2018
  • Status: Closed
  • End: 01 February 2019

A priority for Ofcom is to ensure fairness for customers.

Although many customers are getting a good deal for their fixed broadband, we are concerned that others pay high out-of-contract prices when they could save money by signing a new contract with their provider or by switching to a new company. So, we have carried out an in-depth review of broadband pricing.

This document sets out our initial findings and proposals, and sets out new commitments from companies to help more customers get a fair deal.

Main documents

Supporting documents

Responses to our consultation on end-of-contact notifications and annual best tariff notifications

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Responder name Type
BT (PDF File, 653.7 KB) Organisation
Citizens Advice (PDF File, 439.5 KB) Organisation
Collective business response (Verizon, ATT, Gamma, Colt, CenturyLink) (PDF File, 549.6 KB) Organisation
Consumer Communications Panel and ACOD (PDF File, 179.5 KB) Organisation
Decision Tech (PDF File, 497.5 KB) Organisation
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