A priority for Ofcom is to ensure fairness for customers.
Although many customers are getting a good deal for their fixed broadband, we are concerned that others pay high out-of-contract prices when they could save money by signing a new contract with their provider or by switching to a new company. So, we have carried out an in-depth review of broadband pricing.
This document sets out our initial findings and proposals, and sets out new commitments from companies to help more customers get a fair deal.
|BT (PDF File, 653.7 KB)||Organisation|
|Citizens Advice (PDF File, 439.5 KB)||Organisation|
|Collective business response (Verizon, ATT, Gamma, Colt, CenturyLink) (PDF File, 549.6 KB)||Organisation|
|Consumer Communications Panel and ACOD (PDF File, 179.5 KB)||Organisation|
|Decision Tech (PDF File, 497.5 KB)||Organisation|