Helping consumers get better deals: initial conclusions from our review of pricing practices in fixed broadband and statement on end-of-contract notifications and annual best tariff information
- Start: 14 December 2018
- Status: Closed
- End: 01 February 2019
A priority for Ofcom is to ensure fairness for customers.
Although many customers are getting a good deal for their fixed broadband, we are concerned that others pay high out-of-contract prices when they could save money by signing a new contract with their provider or by switching to a new company. So, we have carried out an in-depth review of broadband pricing.
This document sets out our initial findings and proposals, and sets out new commitments from companies to help more customers get a fair deal.
Main documents
Helping consumers get better deals – a review of pricing practices in fixed broadband
(PDF File, 941.1 KB)
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Helpu defnyddwyr i gael bargeinion gwell – adolygiad o arferion prisio mewn band eang sefydlog
(PDF File, 142.5 KB)
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Supporting documents
Responses to our consultation on end-of-contact notifications and annual best tariff notifications
Responses
| Responder name | Type |
|---|---|
| BT (PDF File, 653.7 KB) | Organisation |
| Citizens Advice (PDF File, 439.5 KB) | Organisation |
| Collective business response (Verizon, ATT, Gamma, Colt, CenturyLink) (PDF File, 549.6 KB) | Organisation |
| Consumer Communications Panel and ACOD (PDF File, 179.5 KB) | Organisation |
| Decision Tech (PDF File, 497.5 KB) | Organisation |