Consultation: Emergency video relay – proposal to approve Sign Language Interactions' service

  • Start: 17 November 2021
  • Status: Open
  • End: 17 December 2021

Video relay services are a way of enabling people who use British Sign Language (BSL) to communicate effectively with people who do not use BSL. The deaf BSL user makes a video call using a connected device to call a hearing person via an interpreter in a call centre. The interpreter translates what the deaf user is signing into spoken English for the hearing person to hear, and signs what the hearing person is saying to the deaf user.

In June 2021, we published our decision to require communications providers to provide, or contract to provide, a free 24/7 emergency video relay service approved by Ofcom. We also set out the criteria that would need to be met in order for an emergency video relay service to be approved.

We invited formal applications for approval of a service by 1 October 2021. This consultation document sets out our assessment of Sign Language Interactions’ proposed service against our approval criteria.

Responding to this consultation

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