Ofcom's fixed-line telephone research aims to identify developments and trends and establish what methods work best for consumers.
In 2017 we commissioned qualitative research to support our review of the market for standalone landline telephone services.
The main aim of this research was to gain a rich understanding of standalone voice customers, particularly their usage and attitudes towards their landline provider.
In 2015 changes were made to how calls to some types of non-geographic numbers are charged. We commissioned Kantar Media to research consumer perceptions around these charges.
Ofcom and the UK telephone industry work together to make significant changes to non-geographic number (NGN) pricing transparency - to 084, 087 and 09 numbers. In 2015 we conducted research to measure awareness and readiness of service providers for these changes.
A collaborative 2011 report explored differing ways of presenting call charge information for non-geographic numbers to consumers.