Switching landline provider
Published: 27 February 2017
Last updated: 1 July 2026
This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.
Broadband and landline faults and problems
Published: 13 October 2023
Last updated: 8 April 2026
We know how frustrating it can be when things go wrong with your home phone or broadband. If you’re having problems, this guide explains how you can get them sorted.
BT’s landline-only customers
Published: 10 December 2020
Last updated: 16 March 2026
Following the expiry of existing commitments, and considerations about how best to protect BT’s landline-only customers, we have published an update.
Moving landline phones to digital technology: what you need to know
Published: 7 February 2024
Last updated: 19 February 2026
The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.
What to do if your broadband or landline provider goes out of business
Published: 13 February 2026
Advice on what to do if your broadband or landline provider ceases trading
Choosing the best mobile, broadband and landline provider
Published: 12 April 2017
Last updated: 10 February 2026
See how the UK's main mobile, broadband and home phone providers have performed on the quality of customer service.
What is ‘line rental’? Why do I have to pay it?
Published: 13 December 2024
Britons spend only half as much time speaking on landline phones as we did five years ago. So why do most broadband customers still need to pay ‘line rental’, even if we don’t use our home phones?
Upgrading landlines to digital technology – what you need to know
Published: 13 December 2021
Last updated: 16 September 2024
The technology that we currently use to make landline phone calls is due to be upgraded over the next few years. But what does this mean for you as a landline customer?
Protecting customers during the migration to digital landlines
Published: 18 December 2023
The technology that we currently use to make landline phone calls is being switched off over the next few years.
General demand for information
Published: 14 August 2023
This general demand for information is addressed to each and every person who is liable to pay administrative charges under section 38 of the Act.