BT’s landline-only customers
Published: 10 December 2020
Last updated: 16 March 2026
Following the expiry of existing commitments, and considerations about how best to protect BT’s landline-only customers, we have published an update.
Moving landline phones to digital technology: what you need to know
Published: 7 February 2024
Last updated: 19 February 2026
The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.
What is ‘line rental’? Why do I have to pay it?
Published: 13 December 2024
Britons spend only half as much time speaking on landline phones as we did five years ago. So why do most broadband customers still need to pay ‘line rental’, even if we don’t use our home phones?
Upgrading landlines to digital technology – what you need to know
Published: 13 December 2021
Last updated: 16 September 2024
The technology that we currently use to make landline phone calls is due to be upgraded over the next few years. But what does this mean for you as a landline customer?
Protecting customers during the migration to digital landlines
Published: 18 December 2023
The technology that we currently use to make landline phone calls is being switched off over the next few years.
General demand for information
Published: 14 August 2023
This general demand for information is addressed to each and every person who is liable to pay administrative charges under section 38 of the Act.
Experiences of moving to digital landline in the Salisbury and Mildenhall trials
Published: 20 September 2022
Last updated: 16 March 2023
We commissioned research to understand customers' experience of being moved to digital landline (or VoIP) in Salisbury and Mildenhall.
The future of fixed telephone services
Published: 22 February 2019
Last updated: 16 March 2023
In this document, we outline the changes that are taking place to the UK's telecoms networks and the roles and responsibilities of different organisations, including Ofcom.
Declining calls and changing behaviour: a qualitative research study
Published: 13 August 2020
Last updated: 16 March 2023
Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall
Published: 27 November 2019
The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.