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Conditions imposed on postal operators

Published: 7 December 2023

Last updated: 1 April 2026

Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.

Universal postal service order

Published: 28 July 2020

Last updated: 29 July 2025

The universal postal service order sets out descriptions of the services that Royal Mail needs to provide as part of the universal service and the standards with which they need to comply.

Postal Wider Review

Published: 10 March 2015

Last updated: 16 March 2023

Postal Wider Review

General notice: Audit arrangements for Royal Mail's regulatory financial statements

Published: 6 May 2022

Last updated: 16 March 2023

As part of the ongoing monitoring of Royal Mail’s regulatory financial statements, we have signed a Regulator's Notice with respect to the audit of these statements.

End-to-end competition in the postal sector

Published: 2 December 2014

Last updated: 16 March 2023

End-to-end competition in the postal sector

UK legislation relating to the postal industry

Published: 12 July 2013

Last updated: 16 March 2023

A number of Acts implemented by the UK Government are relevant to the postal industry.

General Demand for Information

Published: 13 October 2021

Last updated: 16 March 2023

This is a general demand for information under paragraph 1 of Schedule 8 to the Postal Services Act 2011 (‘the Act’).

The affordability of universal postal services

Published: 19 March 2013

Last updated: 16 March 2023

Ofcom has published a report detailing its approaches to, and its assessment and monitoring of the affordability of universal postal services. In its March 2012 Statement, which set out the new regulatory framework for the postal sector, Ofcom committed to give further consideration to its approach to affordability.

Note on the repeal of Regulation (EU) 2018/644 of the European Parliament and of the Council of 18 April 2018 on cross-border parcel delivery services

Published: 4 January 2021

Last updated: 16 March 2023

A note on the repeal of Regulation (EU) 2018/644 of the European Parliament and of the Council of 18 April 2018 on cross-border parcel delivery services.

Ofcom’s review of complaint handling and redress in the postal market

Published: 27 August 2015

Last updated: 16 March 2023

Ofcom’s review of complaint handling and redress in the postal market

Securing universal postal service

Published: 2 December 2014

Last updated: 16 March 2023

Ofcom’s duty in post is to carry out its functions in a way that it considers will secure the provision of a universal postal service

Amended Postal Common Operational Procedures Agreement

Published: 31 May 2012

Last updated: 16 March 2023

Ofcom received proposals from two parties to the current Postal Common Operational Procedures Agreement (“PCOPA”) to modify the PCOPA.

Royal Mail delivery changes

Published: 19 January 2022

Ofcom's response to reports of delays to Royal Mail deliveries during the recent rise in coronavirus cases.