Social tariffs: Cheaper broadband and phone packages
Published: 6 March 2024
Last updated: 22 June 2026
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services and can potentially get discounts and save money on their bills.
Your right to request a decent broadband service: What you need to know
Published: 8 August 2023
Last updated: 19 June 2026
Everything you need to know about your right to request a decent broadband service.
What to do if your broadband or landline provider goes out of business
Published: 13 February 2026
Advice on what to do if your broadband or landline provider ceases trading
Choosing the best mobile, broadband and landline provider
Published: 12 April 2017
Last updated: 10 February 2026
See how the UK's main mobile, broadband and home phone providers have performed on the quality of customer service.
Building our capabilities: Ofcom's first in-house online trial
Published: 4 October 2024
Ofcom’s trial found upgrading a typical broadband contract summary with behavioural insights led to greater comprehension of key information, and making it quicker to read.
Fairness for Customers
Published: 28 June 2023
Information for industry on Fairness for Customers commitments so customers get a fair deal for their services
Fairness for Customers commitments
Published: 3 June 2019
Last updated: 17 March 2023
The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business.
How we’re changing the rules for the broadband universal service
Published: 11 November 2021
Last updated: 16 March 2023
Today we’ve changed the rules on how BT should provide quotes to customers who have applied for a connection under the broadband universal service.
Investigation into BT's compliance with its obligations as a broadband universal service provider
Published: 15 October 2020
Last updated: 29 November 2021
We investigated BT’s compliance with its obligations as a broadband universal service provider.
Statement: Approach to high excess costs under the broadband universal service
Published: 16 July 2021
This statement sets out modifications to our universal broadband service rules, to clarify how BT should provide quotes to customers who have applied to be connected under the scheme.