Landline phones

Phones-Landline

Upgrading landlines to digital technology – what you need to know

Published: 13 December 2021

Last updated: 16 September 2024

The technology that we currently use to make landline phone calls is due to be upgraded over the next few years. But what does this mean for you as a landline customer?

Moving landline phones to digital technology: what you need to know

Published: 7 February 2024

The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.

Protecting customers during the migration to digital landlines

Published: 18 December 2023

The technology that we currently use to make landline phone calls is being switched off over the next few years.

Protecting prices for BT’s landline-only customers

Published: 25 March 2021

Last updated: 3 July 2023

BT’s landline-only customers will continue to have their prices protected for the next five years, after Ofcom accepted BT’s commitment to continue price caps on its line rental and call charges.

Experiences of moving to digital landline in the Salisbury and Mildenhall trials

Published: 20 September 2022

Last updated: 16 March 2023

We commissioned research to understand customers' experience of being moved to digital landline (or VoIP) in Salisbury and Mildenhall.

The future of fixed telephone services

Published: 22 February 2019

Last updated: 16 March 2023

In this document, we outline the changes that are taking place to the UK's telecoms networks and the roles and responsibilities of different organisations, including Ofcom.

Declining calls and changing behaviour: a qualitative research study

Published: 13 August 2020

Last updated: 16 March 2023

Statement: Protecting voice-only landline telephone customers

Published: 10 December 2020

This statement sets out our approach to protecting voice-only landline customers, following our decision to accept BT's new voluntary commitments.

Statement: Measures to support Openreach’s trials in Salisbury and Mildenhall

Published: 27 November 2019

The statement sets out our decision to make the changes proposed in the consultation, and also a related consultation published in July 2019.

Consultation on financial reporting for standalone landline telephone services

Published: 25 April 2017

This consultation sets out our further proposals for the financial reporting requirements that BT will need to follow in relation to retail standalone landline telephone services.

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