Mobile and smartphones

Published: 19 September 2023

Ofcom's research investigates the range of mobile options available to consumers, including different providers and opportunities for enhanced performance.

Older research is available through the National Archives.

Ofcom has researched consumers’ behaviour and experience of using mobile services in the UK by analysing crowdsourced data collected from Android devices.

We commissioned consumer research among mobile users covering knowledge of contract status, awareness of what happened/would happen to monthly price paid at the end of the minimum contract period, awareness of SIM-only deals and reasons for staying out of contract.

Mobile handsets study – omnibus data tables (PDF, 2.5 MB)

Our 2018 report summarises initial findings from our research into the consumer experience of mobile services.

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