Unwanted calls, texts and emails
Published: 15 July 2026
Not all unwanted calls, texts and emails are scams. Nuisance marketing calls, spam texts and unsolicited emails are a different — but still serious — problem. This guide explains what to do.
Tackling nuisance calls and messages
Published: 11 May 2023
Last updated: 22 January 2026
Consumer guide to tackling nuisance calls and messages can be a very handy link.
Refresher messaging on Silent and Abandoned Calls
Published: 22 January 2026
Providers are reminded to ensure they take appropriate steps to prevent silent and abandoned calls.
Ofcom and the ICO publish plan for tackling nuisance calls
Published: 23 March 2021
Last updated: 3 July 2023
Ofcom and the Information Commissioner’s Office (ICO) have today outlined a joint plan for tackling nuisance and scam calls for 2021/2022.
People receiving fewer nuisance calls, but more work to do
Published: 4 May 2020
Last updated: 16 March 2023
Home phone and mobile customers are receiving fewer nuisance calls than they were three years ago, according to latest research from Ofcom.
Review of how we use our persistent misuse powers: Focus on silent and abandoned calls
Published: 2 December 2015
We publish a 'general policy' on how we are likely to use our persistent misuse powers and to consider this when exercising them. We have reviewed the current policy and are now consulting on proposals to change it.
Review of how we use our persistent misuse powers - Focus on silent and abandoned calls
Published: 1 October 2014
Review of how we use our persistent misuse powers - Focus on silent and abandoned calls
Unwanted calls: phone services that can help
Published: 10 December 2013
Phone companies offer a number of services that can help protect against nuisance calls.
Fax-in-error calls
Published: 1 October 2012
Sometimes you may answer your phone only to hear fax tones at the other end of the line. Most fax-in-error calls are the result of a mistake by the person carrying out the fax marketing.
Tackling abandoned and silent calls
Published: 1 June 2010
Ofcom has set out proposals to help prevent consumers being harassed by repeated silent calls.