There are a number of factors which can affect the speed of your broadband connection.
The distance your home is from the telephone exchange, the time of day you go online and the number of people in your home using the internet at the same time, can all play a part in slowing down your connection.
Your device may also not be set-up correctly or the line that provides the internet connection to your home may be damaged, while your internet provider's traffic management policies could also be a factor.
The following tips could help bring your connection back up to speed - the last three tips (8-10) apply specifically if you receive your broadband through your telephone line rather than via cable.
Most ISPs have signed up to a Code of Practice which ensures that your provider gives you information about the speed you can expect to get.
Under this Code, ISPs have committed to:
When getting or changing a broadband service, check whether your ISP has signed up to the Code and make sure you get an estimate of the maximum broadband speed you can get.
If you don't think your ISP is following the Code, please let us know.