The future of landline calls

06 July 2020

The UK’s current landline telephone network, the public switched telephone network, is coming to the end of its life and is gradually being replaced. Over the next few years, all landline phones will be moved on to the new digital (also known as internet protocol or IP) technology. Many customers in the UK are already using the new service.

The switchover process is being led by the telecoms providers. They have come together to publish the Future of Voice website with comprehensive information for telecoms customers about how this change will work in practice.

Ofcom’s role is to help ensure that customers are treated fairly and can continue to access phone services through the switchover process. For example, we have rules to protect customers in power cuts, and to require phone companies to provide access to emergency calls at all times. We have also published a detailed policy statement (PDF, 647.9 KB) setting out our approach to this.

If you have any questions about the move to digital calls, please contact your landline provider.