Report: Choosing the best broadband, mobile and landline provider
This is the second annual service quality report to be published by Ofcom.
It shows the quality of service experienced by customers of the UK’s largest landline, broadband and mobile providers in 2017. The information has been collected through our own research and complaints data, and directly from providers and third parties.
- Choosing the best broadband, mobile and landline provider: Comparing service quality 2017 (PDF, 3.4 MB)
- Dewis y darparwr band eang, symudol a llinell dir orau: Cymharu Ansawdd Gwasanaeth 2017 (PDF, 1.2 MB)
- Summary (PDF, 619.3 KB)
- Dashboards (PDF, 377.5 KB)
- Broadband and landline (PDF, 1.1 MB)
- Mobile (PDF, 721.6 KB)
- Business (PDF, 206.3 KB)
- Annex 1: Approach to obtaining and analysing information from providers (PDF, 234.5 KB)
- Annex 2: Consumer research sources (PDF, 214.0 KB)