Mobile operational and engineering enquiries and advice
This page offers advice and links to information in a number of subject areas relating to mobile coverage, technical and planning enquiries.
Ofcom has published advice on its website about masts and planning, describing UK policy for the siting of masts, with links to further information, relevant legislation and sources of advice.
Consumer enquiries should be made via the contact information given on each of the public websites of the UK cellular operators.
Ofcom has published advice on its website about cellular coverage.
Technical and planning enquiries
For the following or similar purposes:
- To report construction, utility or other engineering works that may either affect or require access to a site;
- To report a service outage or loss of coverage in a given area;
- To report damage, noise or alarms at a site;
- To contact an operator regarding site access, ownership or lease issues;
- To request sharing an operator’s site by another communications service;
- Enquiries from local planning authorities.
Enquiries should be made via the contact information given in Annex G of the Code of Best Practice on Mobile Network Development in England, published by the trade association for the UK’s mobile network operators: Mobile UK.
Information on Ofcom’s approach to electromagnetic fields (EMF) can be found in our dedicated EMF section.
Ofcom covers a very wide range of topics in the spectrum, telecommunications, broadcasting and postal policy areas. A great deal of information, advice and FAQs is published on our website. But if you do not find the information you need, please visit contacting Ofcom or call us on 0300 123 3333 or 020 7981 3040. We are open Monday to Friday from 9.00am to 5.00pm.
Ofcom has been carrying out EMF measurements near mobile phone base stations for many years. These published measurements have consistently shown that EMF levels are well within the general public EMF limits. Ofcom can also undertake measurements near mobile base stations in response to requests from schools, hospitals or members of the public, and we offer more information on this service.