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Billing and charges

Information on what to do if you have a billing problem and advice on how to avoid them.

Changing provider

Having problems switching your phone or broadband?

Faults and service problems

If you're having problems with either your landline/broadband or mobile phone, our guides explain how you can get them sorted.


Information and advice concerning contract problems.

The way a service was sold

Advice on what to do if you believe you were mis-sold a service,

Customer service

Advice if you're experiencing customer service problems.