Ofcom is committed to a thriving telecoms sector in which companies can compete fairly, and businesses and customers benefit from the choice of a broad range of services. This section covers the codes of practice.
We have revised the broadband speeds codes of practice. The new codes apply to broadband purchases from 1 March 2019. For more information, see below.
We have revised the existing broadband speeds codes to make improvements. The four key changes are:
The codes will apply to broadband purchases from 1 March 2019 (services bought before this date will still be subject to the existing codes detailed below)
You can read more about these changes in the new broadband speeds codes of practice. We've also published a guide for consumer on the broadband speeds codes of practice.
Currently, the following ISPs have signed up to the new codes:
Current signatories to the code are:
The 2015 Code is the up-to-date version of the Code, currently in force. For a previous version of the Code and signatories, please see Voluntary Code of Practice: Residential Broadband Speeds 2010 .
From 1 April 2019 broadband and home phone customers will receive compensation from their service provider for delayed repairs, missed engineer appointments and delays with the start of a new service.
The following firms are signed up to the scheme:
We have published a review of the first year of the automatic compensation scheme.
More information on Automatic compensation: What you need to know is available.