Advice to help with your postal service

How to complain about your postal service

Although it is Ofcom’s job to regulate the postal industry, we cannot investigate individual complaints about post and parcel companies.

If you have a problem with your post or parcel service, you should complain to the company directly. Every company must have a complaints procedure you can follow.

For more information, please visit our complaints area.


Deliveries and charges

Post offices and boxes

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