Statistical release calendar 2021

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

Data collection and the coronavirus

Due to the ongoing situation surrounding the Covid-19 pandemic and current guidelines that are in place, Ofcom has made the decision to suspend all face-to-face fieldwork to protect the safety of everyone involved. Where possible we have made alternative arrangements to continue data collection. However, Ofcom has a duty to ensure our research is representative of the UK population, so some publications will need to be delayed. Ofcom has also adapted its data gathering and release practices to accommodate business critical work and logistical issues surrounding data collection. Therefore, in line with guidance from the Office for Statistics Regulation, the decision has been made to postpone certain publications. We will keep users updated on the release dates for specific publications via this page.

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JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember

January

Official statistics Date publishedContentData
Telecommunications data revenues, volumes and market share update – Q3 202028 January 2021Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q3 2020 (PDF, 608.8 KB)

Telecommunications data revenues, volumes and market share update Q3 2020 (CSV, 134.9 KB)

February

Official statistics Date publishedContentData
Comparing Service Quality research 2020: reasons to complain1 February 2021The results from an online omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.

Reasons to complain: technical report (PDF, 151.6 KB)

Reasons to complain: data tables (XLSX, 782.6 KB)

Reasons to complain: data tables
(PDF, 939.6 KB)

Reasons to complain: questionnaire (PDF, 261.2 KB)

Telecoms and pay TV complaints data – Q3 20202 February 2021Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay TV complaints Q3 2020 (PDF, 5.1 MB)

Telecoms and pay TV complaints Q3 2020 (CSV, 30.9 KB)

Telecoms and pay TV complaints Q3 2020: Interactive data

Customer Satisfaction Tracker – Winter 202019 February 2021This data is from a survey monitoring customer satisfaction in the communications market.

Customer satisfaction tracker Winter 2020 Technical Report (PDF, 185.6 KB)

Customer satisfaction tracker Winter 2020 Questionnaire (PDF, 352.8 KB)

Customer satisfaction tracker Winter 2020 data tables (PDF) (PDF, 871.7 KB)

Customer satisfaction tracker Winter 2020 data tables (CSV) (CSV, 428.9 KB)

Comparing Service Quality research 2020: complaints handling tracker19 February 2021The results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint.

Complaints handling tracker 2020 Questionnaire (PDF, 255.3 KB)

Complaints handling tracker 2020 Technical Report (PDF, 205.1 KB)

Complaints handling tracker 2020: total market data tables (PDF) (PDF, 2.3 MB)

Complaints handling tracker 2020: total market data tables (CSV) (CSV, 287.5 KB)

Complaints handling tracker 2020: supplier level data tables (PDF) (PDF, 6.0 MB)

Complaints handling tracker 2020: supplier level data tables (CSV) (CSV, 1.3 MB)

Adults' Media Literacy Tracker 202025 February 2021Media literacy – adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK.

Note: we are proposing changes to our Adults' Media Literacy Tracker research that will significantly affect trend data. For full details please see the notification of changes (PDF, 290.5 KB). If these changes would affect you please email market.research@ofcom.org.uk by 4pm on 24 March 2021.

Adults’ Media Literacy Tracker 2020 data tables (PDF, 5.6 MB)

Adults’ Media Literacy Tracker 2020 data tables (XLSX, 454.5 KB)

Adults’ Media Literacy Tracker 2020 respondent level data (CSV, 3.9 MB)

Adults’ Media Literacy Tracker 2020 Technical Report (PDF, 217.5 KB)

Adults’ Media Literacy Tracker 2020 Questionnaire (PDF, 428.0 KB)

Children's and Parent's Media Literacy Tables25 February 2021Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents.

Survey 1: Ofcom Media Literacy Tracker 2020 Technical Report (PDF, 243.4 KB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (PDF, 2.7 MB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (XLSX, 185.1 KB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (PDF, 5.9 MB)

Survey 1: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (XLSX, 502.1 KB)

Survey 1 2020 – final questionnaire
(PDF, 771.6 KB)

Respondent level data file Survey 1
(CSV, 7.2 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Technical Report (PDF, 235.8 KB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (PDF, 1.5 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 3-4 Data tables (XLSX, 93.6 KB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (PDF, 3.1 MB)

Survey 2: Ofcom Media Literacy Tracker 2020 Aged 5-15 Data tables (XLSX, 246.6 KB)

Survey 2 2020 – final questionnaire (PDF, 636.9 KB)

Respondent level data file Survey 2 (CSV, 1.4 MB)

Residential Postal Tracker 202026 February 2021Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2020, providing data on residential consumers' use of post and attitudes to postal services.Residential postal tracker 2020 - technical report (PDF, 287.5 KB)

Residential postal tracker Q1-Q4 2020 tables (XLSX, 4.7 MB)
Business postal tracker 202026 February 2021Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2020. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services.Business postal tracker 2020 - technical report (PDF, 230.4 KB)

Business postal tracker Q1-Q4 2020 tables (XLSX, 4.6 MB)

March

Official statistics Date publishedContentData
    

April

Official statistics Date publishedContentData
Cross-Platform Media Tracker 20207 April 2021This set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.

Cross-platform media tracker teen data tables 2020 (PDF, 1.9 MB)

Cross-platform media tracker teen data tables 2020 (CSV, 210.9 KB)

Cross-platform media tracker adult data tables 2020 (PDF, 10.6 MB)

Cross-platform media tracker adult data tables 2020 (CSV, 1.9 MB)

Cross-platform media tracker technical report 2020 (PDF, 187.6 KB)

Podcast survey22 April 2021This set of data tables provides information on UK adults’ use of podcasts.

Ofcom Podcast Survey 2021 Technical Report
(PDF, 140.0 KB)

Ofcom Podcast Survey 2021 Questionnaire (PDF, 219.9 KB)

Ofcom Podcast Survey 2021 Full Data Tables (XLSX, 5.6 MB)

Ofcom Podcast Survey 2021 Q5 Only Data Tables (XLSX, 183.5 KB)

Ofcom Podcast Survey 2021 Full SPSS (SAV, 2.5 MB)

Ofcom Podcast Survey 2021 Q5 Only SPSS
(SAV, 104.7 KB)

Telecommunications data revenues, volumes and market share update – Q4 202029 April 2021Telecommunications data revenues, volumes and market share.

Telecommunications data update Q4 2020 (PDF, 612.2 KB)

Telecommunications data update Q4 2020
(CSV, 117.0 KB)

Telecoms and pay TV complaints data – Q4 202030 April 2021Ofcom complaint volumes per 100,000 subscribers. 

May

Official statistics Date publishedContentData
Choosing the best broadband, mobile and landline provider (Comparing Service Quality)7 May 2021Information comparing the quality of service provided by the major residential landline, home broadband and mobile providers. 
Home broadband performance report13 May 2021Fixed broadband speeds. Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.Note: We are proposing to move the Home Broadband Performance narrative report from May to September. In order to maintain the current level of quality and detail in the narrative output, we are proposing to move the May fieldwork period to March from 2021. The November 2020 fieldwork will be released as a data update as usual in May 2021. If this change would affect you, please contact market.research@ofcom.org.uk by 1 March 2021
Technology Tracker 2021: Tech Check17 May 2021Ofcom Technology Tracker data tables.

Note: Selected tables from the Ofcom Technology Tracker 2021 CATI omnibus survey, containing data pertaining to digital exclusion, were published on 30 March on our usability and accessibility research page. All other 2021 Technology Tracker data will be published on 17 May.

Television and On-Demand Access Services: Data reporting provision of access services for the full calendar year 202028 May 2021Compliance with subtitling, audio description and signing quotas. 
News consumption in the UK28 May 2021

Research into news consumption across television, radio, print and online.

Note: Ofcom has reviewed the News Survey this year in order to ensure that it remains fit for purpose.

 
News consumption in the UK – Children's survey28 May 2021Research into news consumption across television, radio, print and online among children aged 12-15. 

June

Official statistics Date publishedContentData
Telecoms data (within the Communications Market Report)June 2021Annual revenues, volumes and subscribers for the telecoms sector in the UK. 
BBC Performance Tracker 2020-21June 2021The BBC performance tracker provides Ofcom with an evidence base to assess audience opinions on the BBC’s performance against its delivery of four public purposes. The data tables contain the results from fieldwork period April 2020 to March 2021. 
Telecommunications data revenues, volumes and market share update –Q1 2021June 2021Telecommunications data revenues, volumes and market share. 
List of channels required to provide access services in 2022June 2021List of television channels licensed by Ofcom required to provide access services. 

July

Official statistics Date publishedContentData
Telecoms and pay TV complaints data – Q1 2021July 2021Ofcom complaint volumes per 100,000 subscribers. 
Pricing trends for communication services in the UKJuly 2021Report outlining trends in the pricing of residential communications services and the implications of these for consumers and Ofcom's policy considerations. 
Number of commercial radio services broadcasting (within the Media Nations Report)July/August 2021Number of commercial radio services. 
Number of hours broadcast by public television broadcasters (within the Media Nations Report)July/August 2021Number of hours broadcast by public television broadcasters. 
Commercial broadcast television revenues and spend (within the Media Nations Report)July/August 2021Revenues for the commercial TV sector in the UK. 
Number of hours broadcast by the multi-channel sector (within the Media Nations Report)July/August 2021Number of hours broadcast by the multi channel sector. 
Proportion of public service broadcaster network hours made outside of LondonJuly/August 2021The proportion of qualifying network hours broadcast in 2019 that qualified as regional productions. 
Public Service Broadcasting Network Compliance ReportJuly/August 2021Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output. 
Made out of London Register: description of TV programmes produced outside LondonJuly/August 2021A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London. 
Commercial radio revenues (within the Media Nations Report)July/August 2021Revenues for the commercial radio sector in the UK. 
Community radio revenues and expenses (within the Media Nations Report)July/August 2021Revenues for the community radio sector in the UK. 

August

Official statistics Date publishedContentData
    

September

Official statistics Date publishedContentData
Residential Postal Tracker Q3 2020 to Q2 2021September 2021Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services. 
Business Postal Tracker Q3 2020 to Q2 2021September 2021Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services. 
Home broadband performance report (May 2020 data)September 2021Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.Note: We are proposing to move the Home Broadband Performance narrative report from May to September. In order to maintain the current level of quality and detail in the narrative output, we are proposing to move the May fieldwork period to March from 2021. If this change would affect you, please contact market.research@ofcom.org.uk by 1 March 2021
Post volumes and revenues (within the Communications Market Report)September to November 2021Data relating to letters and parcels volumes and revenues. 
Annual Monitoring Report – Post volumes and revenuesSeptember to November 2021Data relating to letters and parcels volumes and revenues. 

October

Official statistics Date publishedContentData
Telecommunications data revenues, volumes and market share update –Q2 2021October 2021Telecommunications data revenues, volumes and market share. 
Switching TrackerOctober 2021This is data from a survey monitoring consumer supplier switching and engagement in the communications market. 
Television and on-demand access services: Report for the first six months of 2021October 2021Compliance with subtitling, audio description and signing quotas. 

November

Official statistics Date publishedContentData
    

December

Official statistics Date publishedContent Data
International Broadband ScorecardDecember 2021Comparative international data on the coverage, take-up and use, price, speed and choice of broadband services. 
Adults' Media Literacy Tracker 2021Winter 2021-22Media literacy – adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK.