Communications industry facts and statistics

Facts and statistics on the communications sector, taken from Ofcom's research publications.

This information is correct as of 9 September 2021.

Internet use

Adults in the UK spent an average of


minutes (or 3 hours and 37 minutes) online each day in 2020

We also spent nearly


on, and in, mobile apps last year

UK online shopping sales rose by


to nearly £113 billion in 2020

In September 2020, young adults spent an average of


minutes on YouTube each day


of UK adults visited an adult website or app in September 2020


of people say they have been exposed to at least one potential harm online

For more information on these statistics, please see our Online Nation 2021 report.

TV, radio and other media

Adults in the UK spent a daily average of


minutes (or 5 hours and 40 minutes) watching TV and online video in 2020

By April 2021, streaming service providers were offering UK viewers a total of


hours of content


of the 30 most-watched titles on subscription services in the first quarter of 2021 were on Netflix


of UK adults listen to live radio via a DAB set

In the first quarter of 2021,


of adults claimed to have a smart speaker in their home


of adults listen to a podcast on a weekly basis

For more information on these statistics, please see our Media Nations 2021 report.

Broadband and mobile services

As of May 2021,


of UK homes could get full-fibre broadband – that's just under seven million homes



of homes can now get gigabit-capable services, up from 37% in January


of UK homes can get superfast broadband


of the UK has good 4G coverage from at least one operator

For more information on these statistics, please see our Connected Nations update for Summer 2021.

Postal services

The number of letters people send and receive has fallen by around


each year since 2015

In 2019/20, we sent and received


parcels in the UK – one billion more than in 2013

A five-day-a-week letter delivery requirement for Royal Mail would still meet the needs of


of residential and small business users

For more information on these statistics, please see our Annual Monitoring Report on the postal market.

Rate this page

Was this page helpful?