Communications industry facts and statistics


Facts and statistics on the communications sector, taken from Ofcom's research publications.

This information is correct as of 20 May 2022.

Internet use

Adults in the UK spent an average of

217

minutes (or 3 hours and 37 minutes) online each day in 2020

We also spent nearly

£2.45bn

on, and in, mobile apps last year

UK online shopping sales rose by

48%

to nearly £113 billion in 2020

In September 2020, young adults spent an average of

76

minutes on YouTube each day

49%

of UK adults visited an adult website or app in September 2020

76%

of people say they have been exposed to at least one potential harm online

For more information on these statistics, please see our Online Nation 2021 report.

TV, radio and other media

Adults in the UK spent a daily average of

340

minutes (or 5 hours and 40 minutes) watching TV and online video in 2020

By April 2021, streaming service providers were offering UK viewers a total of

115,000

hours of content

29

of the 30 most-watched titles on subscription services in the first quarter of 2021 were on Netflix

53%

of UK adults listen to live radio via a DAB set

In the first quarter of 2021,

50%

of adults claimed to have a smart speaker in their home

15%

of adults listen to a podcast on a weekly basis

For more information on these statistics, please see our Media Nations 2021 report.

Broadband and mobile services

33%

of UK homes can now get full fibre packages, which offer faster and more reliable internet

A 4G mobile signal is expected to be available in around

92%

of the UK's landmass by December 2022

66%

of UK homes can get Gigabit broadband – allowing you to download a HD movie in under a minute

For more information on these statistics, please see our Connected Nations: Spring 2022 update.

Postal services

4bn

UK parcels were delivered in 2021

64%

of customers have experienced problems with deliveries in the last three months

Disabled customers are almost

50%

more likely to experience significant problems with parcel deliveries

For more information on these statistics, please see our Annual Monitoring Report on the postal market.

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