Communications industry facts and statistics

Adults in the UK spent an average of

minutes (or 3 hours and 37 minutes) online each day in 2020

We also spent nearly

on, and in, mobile apps last year

UK online shopping sales rose by

to nearly £113 billion in 2020

In September 2020, young adults spent an average of

minutes on YouTube each day

of UK adults visited an adult website or app in September 2020

of people say they have been exposed to at least one potential harm online

Adults in the UK spent a daily average of

minutes (or 5 hours and 40 minutes) watching TV and online video in 2020

By April 2021, streaming service providers were offering UK viewers a total of

hours of content

of the 30 most-watched titles on subscription services in the first quarter of 2021 were on Netflix

of UK adults listen to live radio via a DAB set

In the first quarter of 2021,

of adults claimed to have a smart speaker in their home

of adults listen to a podcast on a weekly basis

As of May 2021,

of UK homes could get full-fibre broadband – that's just under seven million homes

Nearly

of homes can now get gigabit-capable services, up from 37% in January

of UK homes can get superfast broadband

of the UK has good 4G coverage from at least one operator

The number of letters people send and receive has fallen by around

each year since 2015

In 2019/20, we sent and received

parcels in the UK – one billion more than in 2013

A five-day-a-week letter delivery requirement for Royal Mail would still meet the needs of

of residential and small business users