Communications industry facts and statistics

Adults in the UK spent an average of

minutes (or 3 hours and 37 minutes) online each day in 2020

We also spent nearly

on, and in, mobile apps last year

UK online shopping sales rose by

to nearly £113 billion in 2020

In September 2020, young adults spent an average of

minutes on YouTube each day

of UK adults visited an adult website or app in September 2020

of people say they have been exposed to at least one potential harm online

Adults in the UK spent a daily average of

minutes (or 5 hours and 40 minutes) watching TV and online video in 2020

By April 2021, streaming service providers were offering UK viewers a total of

hours of content

of the 30 most-watched titles on subscription services in the first quarter of 2021 were on Netflix

of UK adults listen to live radio via a DAB set

In the first quarter of 2021,

of adults claimed to have a smart speaker in their home

of adults listen to a podcast on a weekly basis

of UK homes can now get full-fibre broadband – that's more than eight million homes

On average, our data-hungry households consumed

of data per month in 2021

There are now more than

million 5G-enabled mobile handsets, up from just 800,000 last year

UK parcels were delivered in 2021

of customers have experienced problems with deliveries in the last three months

Disabled customers are almost

more likely to experience significant problems with parcel deliveries