Communications industry facts and statistics


Facts and statistics on the communications sector, taken from Ofcom's research publications.

This information is correct as of 9 September 2021.

Internet use

Adults in the UK spent an average of

217

minutes (or 3 hours and 37 minutes) online each day in 2020

We also spent nearly

£2.45bn

on, and in, mobile apps last year

UK online shopping sales rose by

48%

to nearly £113 billion in 2020

In September 2020, young adults spent an average of

76

minutes on YouTube each day

49%

of UK adults visited an adult website or app in September 2020

76%

of people say they have been exposed to at least one potential harm online

For more information on these statistics, please see our Online Nation 2021 report.

TV, radio and other media

Adults in the UK spent a daily average of

340

minutes (or 5 hours and 40 minutes) watching TV and online video in 2020

By April 2021, streaming service providers were offering UK viewers a total of

115,000

hours of content

29

of the 30 most-watched titles on subscription services in the first quarter of 2021 were on Netflix

53%

of UK adults listen to live radio via a DAB set

In the first quarter of 2021,

50%

of adults claimed to have a smart speaker in their home

15%

of adults listen to a podcast on a weekly basis

For more information on these statistics, please see our Media Nations 2021 report.

Broadband and mobile services

As of May 2021,

24%

of UK homes could get full-fibre broadband – that's just under seven million homes

Nearly

40%

of homes can now get gigabit-capable services, up from 37% in January

96%

of UK homes can get superfast broadband

92%

of the UK has good 4G coverage from at least one operator

For more information on these statistics, please see our Connected Nations update for Summer 2021.

Postal services

The number of letters people send and receive has fallen by around

5%

each year since 2015

In 2019/20, we sent and received

2.8bn

parcels in the UK – one billion more than in 2013

A five-day-a-week letter delivery requirement for Royal Mail would still meet the needs of

97%

of residential and small business users

For more information on these statistics, please see our Annual Monitoring Report on the postal market.

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