Access and inclusion

15 March 2017

Outcomes for consumers in vulnerable circumstances across the markets we regulate.

Communications services are increasingly essential for citizens and consumers. People in vulnerable circumstances may particularly depend on certain communications services, for example if they cannot easily leave their homes because of disability or illness. In this report, we present a range of data on the availability, take-up, use and affordability of communications services. This helps us understand how well the communications sector is meeting the needs of consumers whose circumstances make them vulnerable.

Research links

Access and Inclusion report (PDF, 614.5 KB)

Crynodeb gweithredol, Cymraeg (Executive summary, Welsh) (PDF, 232.2 KB)

EasyRead report (PDF, 1.6 MB)

Research annex (PDF, 3.0 MB)

Research summary: Disabled consumers (PDF, 3.8 MB)

Research summary: Hearing-impaired consumers (PDF, 3.3 MB)

Research summary: Consumers with learning disabilities (PDF, 3.9 MB)

Research summary: Mobility-impaired consumers (PDF, 3.8 MB)

Research summary: Multiple-impaired consumers (PDF, 3.6 MB)

Research summary: Visually-impaired consumers (PDF, 2.4 MB)

Switching and engagement activity in 2016 infographic (PDF, 376.1 KB)