This report sets out the extent to which broadcast television channels and on-demand programme services (“ODPS”) carried subtitles, audio description and/or signing (collectively, “access services”) in 2019.
The report allows consumers to compare the extent to which traditional broadcast television and catch-up or on-demand services are accessible to people with sight and/or hearing impairments.
The statutory rules for broadcast services are different to those for on-demand services. Under the Communications Act 2003, broadcast television channels are required to make a certain proportion of their programmes accessible; the Code on Television Access Services sets out these obligations.
For on-demand (including catch-up) services, there has been no legal requirement to provide access services. However, the Digital Economy Act 2017 paves the way for Government to draft regulations to improve the accessibility of ODPS. Ofcom has made one set of recommendations to inform the regulations and is currently preparing a second consultation to provide further information to Government.
We have provided this report in an interactive form so that consumers can compare the accessibility of broadcast and on-demand services across a variety of platforms. In addition to the report we have provided excel spreadsheets containing the full data set.
If you have accessibility requirements which are not met by these publications, and would like to request information in a different format, you can email firstname.lastname@example.org or call our Advisory Team from Monday to Friday between 09:00 and 17:00 on 020 7981 3040 or 0300 123 3333. If you are deaf or speech-impaired, you can use our textphone numbers, which are 020 7981 3043 or 0300 123 2024.
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