Telecoms and pay-TV complaints data


These quarterly publications present data relating to complaints recorded by Ofcom about the largest telecoms and pay TV providers. We believe that the publication of such information is useful for consumers, especially those who are thinking about changing provider or purchasing a new service, and can help to inform their decisions. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

Complaint volume data is one of a number of measures that can provide an indication of service quality. In August 2020, we published our fourth annual Comparing Service Quality report, which provides  an update on a range of other service quality metrics, such as customer satisfaction.

Telecoms and pay TV complaints Q2 (April to June) 2020

The following report presents data on the number of complaints made by consumers to Ofcom about the largest telecoms and pay-TV providers in the quarter April to June 2020. The services covered are: broadband and landline, pay-monthly mobile, pay-as-you-go mobile and pay TV.

The report also includes information on complaints that Ofcom has received about the provision of the broadband universal service obligation since its launch in March 2020.

Telecoms and pay TV complaints Q2 2020 (PDF, 2.6 MB)

Telecoms and pay TV complaints Q2 2020 (CSV, 27.0 KB)

Telecoms and pay TV complaints Q2 2020: Interactive data

Older reports

Older reports are available on the National Archives website.