Telecoms and pay-TV complaints data


These quarterly publications present data relating to complaints recorded by Ofcom against the largest telecoms and pay-TV providers. They are intended to help consumers make better informed decisions. We believe that the publication of such information is useful for consumers, especially those who are thinking about changing provider or purchasing a new service.

We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

This document presents data for complaints recorded by Ofcom against the largest telecoms and pay TV providers in the quarter January 2017 to March 2017. This is Ofcom’s twenty-fifth quarterly report.

This document is intended to help consumers make better informed decisions, especially those who are thinking about changing provider or purchasing a new service. We also believe that publication of provider-specific complaint volumes incentivises providers to improve their performance.

The next publication will include data for the period April to June 2017, and we expect to publish it in September 2017.

Older reports

Older reports are available on the National Archives website.